Wheatbridge Receptionist

To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly, and directing them appropriately once they have arrived. Telephone answering service (general enquiries/cancellations) Receipt of all incoming mail and its distribution. Using your initiative and local knowledge to answer patient queries, and sign post to appropriate local services.

To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team. Order and maintain supplies as necessary and in accordance with Trust policies. Sale of continence products. Responsible for reporting general faults on site.

To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked. Printing/Photocopying. Maintaining site emergency equipment. When on duty to act as a Fire Warden Other duties may be required in response to additional service needs.

Any other duties commensurate with the grading of the post and at the request of the site coordinator. To provide cover for colleagues absence during the opening hours of the hospital/clinic site to ensure adequate reception cover.