Branch Manager

3 weeks ago

Manchester Airport, United Kingdom Detail2Recruitment Full time

**Branch Manager - Freight Forwarding - Manchester Airport - Up to £55,000**
**About the Company**
The business is a global freight forwarder who operate in over 20 countries with over 400 sites and have been established for over 100 years.
The purpose of this role will be to lead the branch, as Branch Manager, as well as dealing with all aspects of forwarding. This position would be ideally suited for a senior operations clerk (perhaps with some supervisory or management experience) who is readyto step into a Branch Manager role whilst actively staying involved in the operations.
**Branch Manager - The Rewards**
- Salary up to £55,000
- Company pension
- Training and career development

**Branch Manager - Requirements**
- Minimum of 10 years' experience in a Multi-Modal position, with a proven track record in Branch and Financial Management
- Hands-on current experience in air import/export and sea import/export (ocean import experience is very desirable)
- Ability and confidence to deal with difficult customers if the need arises
- Ability to consistently meet deadlines in a timely manner
- IT literate (ability to utilize MS Office tools such as Word, Excel, etc)
- Commercial awareness is essential in this role from Key Account involvement to new business sales
- Knowledge of Cargowise Operating System would be an advantage

**Branch Manager - Responsibilities**
- To assume full responsibility for operational, financial, facilities and developmental requirements of the branch
- To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management
- To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air, Courier and/or Land) and 3PL provision of VAS
- To identify trends within the business, and actively develop solutions for maintaining positive momentum or correcting negative patterns
- To continually review and streamline working processes to enable best practice with lowest resource/financial impact
- To work in conjunction with sales in development and retention of all accounts
- To ensure profitability of accounts is maximized and loss making accounts are challenged and addressed
- To work with finance department both on payables and receivables to resolve issues
- To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
- To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
- To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
- To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
- To ensure staff the branch operates in line with Operational Controls framework for Finance related functions
- To ensure all customer issues are resolved in a timely and professional manner
- To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
- To perform any other duties not defined in the job description as reasonably requested / expected by the Company
- To be customer facing and identify new business opportunities within existing sales portfolio of services
- To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required
- To ensure "Best in Class" customer service is delivered at all times

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