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Part Time Scheduler

4 months ago

Redditch, United Kingdom Home Instead Senior Care Full time

Ongoing training, Blue light card, birthday off for zero absence in a calendar year

**Company Description**:
Are you a passionate and dedicated person, who is highly organised and cool under pressure? Then this is the role for you

We are looking for a part time Care Coordinator/Scheduler to join our Redditch and Bromsgrove team.

As the **Care Coordinator **you will have responsibility for scheduling Care Professional rotas, ensuring our clients get the right care, at the right time, with the right person.

Home Instead is 100% dedicated to providing only the best, person centred, companionship led care.

**You will -**
- Be the first port of call Answering the phones and dealing with queries as they come in.
- You will be crucial to maintaining client and Care Professional relationships, this role is hugely phone based - your customer service skills are second to none.
- Be flexible and adaptable. Your day can change at a moment’s notice, covering last minute sickness or changes to clients schedules.
- Uphold the Home Instead values by implementing long term, sustainable client schedules.
- Have excellent computer skills. Using our bespoke system to template ongoing scheduling.
- Be a keen communicator, you are the link between Care Professional and client - you will keep all parties updated at all times of any changes to schedules.
- Work closely with Care Supervisors and Client Experience Manager to construct creative and lasting schedules for new clients.
- Organise Care Professional and client introductions - making sure all parties are well informed at all stages
- Be part of the out of hours On Call team
- Report any recruitment needs to the recruitment team
- Care Above all you will have an insatiable desire to enrich the lives of your clients, understanding the Home Instead mission and what an impact your role can have on their lives.

**Essential Person Criteria**
- Passionate about high quality care for our clients.
- Feels at home on the telephone.
- Exceptional organisational skills.
- Solution minded, able to remain cool under pressure.
- A proactive and creative outlook.
- A great team player, happy to communicate at all levels with a positive outlook.
- Eager to develop and further own knowledge.

**The Benefits**
- Free onsite parking.
- Auto-enrolled company pension.
- Blue light card after 3 months
- Very real opportunities to progress your career in a growing business.
- Working for the Number 1 Rated Home Care Company in the UK.
- Birthdays off for zero absence in a calendar year.

This role is offered on a part time basis, working hours
- 9am-5pm Monday, Wednesday and Friday. On call duties will be a part of this role. An evening (5pm-8am) generally 1 per week, weekends (Saturday 8am-Monday 8am) generally 1 in 5. This may vary in line with sickness and holiday.

**This role is based in our beautiful offices in Ullenhall, Henley in Arden. Due to the rural location it is essential that you be able to drive with access to your own vehicle.**

**Additional Information**: