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Family History Co-ordinator

4 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Breast Services
- **Grade**
- Band 4
- **Contract**
- 10 months (Fixed term / secondment for 10 months)
- **Hours**- **Job ref**
- 164-4984396**Site**
- Nottingham Breast Institute
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 per annum pro rata
- **Salary period**
- Yearly
- **Closing**
- 26/02/2023 23:59Job overview

An exciting opportunity has arisen for a Family History Co-ordinator for the Breast Family History Service working with a delegated number of consultants and nurses at the Breast Institute of Nottingham University Hospitals Trust based at the City Hospital Campus.

Main duties of the job- You will have access to sensitive and confidential information and will therefore need to be able to maintain sensitivity and empathy while behaving in a professional manner.
- ** **In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.- You will also have daily contact with staff at various levels and must be able to communicate at an appropriate level, conveying information clearly and accurately.- You will be a competent IT user and will have experience in the use of Microsoft Office packages as as well as experience of hospital systems such as Medway, CRIS and NBSS.-
Working for our organisation

Nottingham University Hospital NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitments of all our employees. As a service we are committed to continuous development for all staff through a range of opportunities that involve training courses and involvement in service development.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Your main duties will include:
Word process clinical letters from audio dictation, using Winscribe.

Create correspondence as appropriate from predefined templates.

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.

Reduce and cancel clinics.

The making and receiving of telephone calls to/from patients/GP’s dealing with sensitive issues in a confidential manner and with empathy.

Making and changing appointments using the Medway, NBSS and CRIS systems.

Booking of specialised investigations ie: mammatomes & markers, recording these in the diary and informing the appropriate people where necessary.

Monitor the unreported radiology reports on CRIS.

To be able to give advice and information pertaining to the National Breast Screening Programme to medical staff and members of the general public.

The co-ordination and running of the gene positive tea party.

Managing the Genie Girls Facebook page.

The co-ordination of the high risk family history patients for Nottingham, Lincoln and King’s Mill.

To work with members of the MDT team to ensure all high risk results go through an MDT meetings.

Responsible for sending out results.

Attend meetings and take minutes.

To capture data on all patients and assist in the development of systems.

To create genetic posters for training days, as appropriate.

Responsible for adding patients to the partial booking waiting list.

Responsible for dealing with consultant, nurse and visitor queries

Distributing and opening in-coming mail timely and dealing with appropriately.

Support and mentor new staff.

Undertake any other duties, which may reasonably be required.

Person specification

training and qulaifications

Essential criteria
- NVQ 3 in Business management or equivalent experience
- RSA II word processing/text processing (or equivalent)
- GCSE Grade C (or equivalent) English and Mathematics
- Knowledge of medical terminology
- Excellent IT and keyboard skills
- Evidence of commitment to continued learning or improvement through attendances at courses

Desirable criteria
- Knowledge of hospital systems

Experience

Essential criteria
- Typing and admin experience
- Proven experience of working within a clerical environment
- Proven experience of waiting list management within the NHS
- A thorough understanding and a practical ability to implement the Trust Waiting List Policy and ProceduresExperience in using Microsoft Word and Outlook and Winscribe

Desirable criteria
- Experience of knowledge of the CRIS system

communication and relationship skills

Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Uses correct grammar and spelling
- Can complete letters, forms, reports and tables using computerised technology from information collected
- Maintain sensitivity and empathy in communication with patients
- Recognises own role as part of an effective team
- Must be able to communicate with a wide range of healthcare professionals at different levels of sen