Operations Co-ordinator

3 weeks ago

Nethy Bridge, United Kingdom Heatherlea Birdwatching Holdays Full time

Heatherlea is one of Britain’s leading wildlife tour companies. An employee-owned Company based at The Mountview Hotel in Nethy Bridge, we organise guided wildlife/birdwatching holidays in Scotland and around the world.

Due to continued expansion, we have an opportunity for a capable, self-motivated person to join our small, friendly team. We are fortunate to work in a unique nature/travel environment, organising holiday experiences which give both staff and clients a great deal of enjoyment. We are highly focused on the delivery of exceptional holidays.

This is an important position, where the successful applicant will require meticulous administration skills, attention to detail, accuracy, good literacy and numeracy skills, a confident telephone manner, motivation within a busy office, and a natural ability for flexibility and negotiation. Wide-ranging computer skills are also essential. Previous tour operator experience is preferred, but not essential.

**Key Responsibilities**

You will be involved in all aspects of holiday organisation and administration, including;
- Dealing with customer bookings and fulfilment, including invoicing, issuing of holiday materials, collecting and processing payments, advising and helping clients with travel plans according to their needs, and post-holiday liaison.
- Liaising with external hotels and guides, ferry companies, ground agents and airlines in the UK and overseas.
- Involvement in web page, social media and literature production.
- Involvement in origination of new holidays both home and overseas. Dealing with ground agents, hotels and guides to construct profit-making products for launch.

**Essential Skills, Competencies and Experience**

Wide-ranging IT skills, including Social Media skills (Facebook/Twitter/Google analytics etc) a proficiency in MS Office & MS Excel.

Meticulous administration skills. Close attention to detail with highly developed literacy and numeracy skills.

Confident telephone manner.

An interest in bird watching, travel and wildlife would be preferable, though not essential.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

Work Location: In person

Application deadline: 31/03/2023

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