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Customer Service Administrator

4 months ago

Blythe Valley Park, United Kingdom THE RECRUITMENT DUO Full time

**Role: Customer Service Administrator**

**Location: Blythe Valley Business Park and home working**

**Hours: Full time Monday to Friday 9am until 5.30pm**

**Salary: £22- 23,000**

**Benefits: 25 days holiday plus bank holidays, hybrid working, free parking and pension**

We are working on behalf of a thriving organisation who are looking to recruit into their Customer Operations team due to continued growth and new business contract wins. This role requires excellent communication skills both written and verbal, with theneed to be proactive and reactive daily to support the supplier network.

Role and responsibilities:

- Assist in onboarding and manage the implementation process for new customers
- Monitor and review suppliers to ensure compliance with company SLAs and best practice
- Investigate any disputes and collate reports when required
- Ensure financial records and data is processed accurately on a weekly and monthly basis
- Contact prospect customers to promote their product and service as a more cost effective option
- Support with running webinars or training sessions with new customers to ensure they are utilising the product efficiently
- Build long term relationships with customers, suppliers and manufacturers
- General administration duties as required

Skills and experience required:

- Proven work history in a customer service or administration role is essential
- Natural ability to build rapport and upsell products and services
- Confident, resilient and friendly mannerism
- Ability to accurately process data with strong attention to detail
- Strong organisational skills and ability to effectively prioritise workload
- Comfortable to work within a collaborative team environment

**Benefits**:

- 25 days holiday plus bank holidays
- Hybrid working
- Free parking
- Pension