European Import Operator

3 weeks ago

StokeonTrent, United Kingdom Headford Group Full time

**The main purpose of the role and associated responsibilities / duties include but are not limited to -**

Providing a valuable service in our operations department, to organise the safe, efficient and cost-effective transportation of goods.
- Develop key service relationships with customers for an effective and efficient service
- Develop effective relationships with overseas agents and suppliers
- Ability to plan a European Groupage Trailer
- Responsible for the Profit/Loss on the service
- Ensure the delivery and or collection of goods across Europe
- Book appropriate transport to meet requirements of goods to be transported
- Quoting customers on a daily basis
- Provide complete manifests or delivery notes for use by transport and warehouse staff as required
- Comply with EU and UK regulations and requirements regarding export / import documentation
- Ensure that geographic knowledge is updated frequently to enable efficient and effective use of transport
- Provide assistance and cover in other areas of the operation team as required
- Attend regular reviews of performance and annual appraisal meeting with manager
- Learn and operate our in house '’Azyra’’ system
- Maintaining accurate administrative records
- Resolving and managing queries and complaints courteously and efficiently
- Ensuring site and customer objectives are achieved
- Full understanding of our ISO/AEO systems

**Required Experience & Skills**

**Education**

Recognised pass rate for GCSE in Maths and English

**Experience**
- Some experience working in operations desired but not essential as we are willing to train anyone who may be interested.
- Ability to work to a deadline essential.
- Ability to consolidate cargo in the UK, with a good understanding on how to maximise their trailer payloads.
- Experience planning loads and with using weights/cubes.

**Knowledge**
- Good communication skills and high level of customer service.
- Ability to work as part of a busy team.
- Ability to work on own initiative.
- Good communication and organizational skills.
- Some knowledge of imports and transport operations would be an advantage.

**Personal Qualities**
- Team player
- Clear and confident communicator
- Accurate
- Ability to work unsupervised
- Ability to work under pressure.
- Punctual
- Flexible to hours of work.

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