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Administration Assistant

7 months ago

Manchester, United Kingdom M&S Full time

**Summary**

Administration Assistant - Learning & Development - Manchester Region
**All the details**

**Administration Assistant - Learning & Development - Manchester Region**
This is a Permanent Contract at the **Manchester** store.
Contracted to 30.00 hours per week.
Standard Rate of Pay at £12.00 per hour.

**Working Pattern**

**_This working pattern is for example only. _**
**_Full working pattern to be discussed upon interview with the Hiring Manager._**

Week 1:
Monday 09:00-17:00
Tuesday 08:00-16:00
Thursday 09:00-17:00
Friday 08:00-16:00

W2
Monday 08:00-16:00
Tuesday 09:00-17:00
Wednesday 09:00-17:00
Friday 08:00-16:00

**Purpose**

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

**ACCOUNTABILITIES**

**Develop remarkable people - 50% of time spent**
- Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
- Support coordination of all development programmes including employability schemes for customer assistants
- Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
- Ensure all regional learning hubs and the academy facilities are maintained to a high standard
- Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
- Offer exceptional levels of service to all colleagues and visitors across the academy
- Delivering regional buddy upskilling where required
- Deliver upskilling to Induction facilitators in standalone hubs where required
- Listen and act on colleague feedback to make this a great place to work, with the support of BIG

**100% accurate execution - 35% of time spent**
- Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
- Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
- Build key stakeholder relationships across Centre of Expertise, externally and Region
- Utilise digital tools to manage academy learning capacity

**Drive high performance - 15% of time spent**
- Support the delivery and completion of Compliance Learning across the region
- Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- People Team Leadership
- Regional Management
- BIG