Receptionist / Care Navigator (Part Time)

1 month ago


Grays, United Kingdom Primary Care Careers Full time

**About the Role**:
Balfour Medical Centre is seeking a part time Receptionist / Care Navigator to join our busy team.

In this essential front-line role at the practice, receptionist/care navigators help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Answer the telephone promptly.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of Practice procedures.
- Registering new patients.

The working hours will be between 8am to 7m Monday to Friday - hours to be discussed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathetic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
For further information please visit our website

**Disclosure and Barring Service Check


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