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Office Administrator/customer Service

4 months ago

Salisbury, United Kingdom AHS Ltd Full time

Office Administrator / Customer Service Representative

**Duties**:

- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate customer records
- Analyse customer needs and make appropriate appointments, arranging any further action required
- Organise the engineers diaries efficiently
- Deal with the registrations of equipment and all associated paperwork
- Booking in training, updating the matrix and filing the certification

**Experience**:

- Previous experience in administrative / customer service role
- Proficient use and understanding of the Office Suite
- Strong communication skills with the ability to listen actively and empathise with customers
- Excellent problem-solving skills to address customer issues effectively
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

We offer competitive compensation, including benefits such as paid time off, salary sacrifice, pension, free parking, training and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you

Please submit your resume along with a cover letter highlighting your relevant experience.

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Salisbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 17/11/2023