Adminstrator

Management Level

I

**Business Division: UKSS**

**Business Function / Department: Specialist Boardroom Events**

**Job Title: Administrator**

**Reporting to: Team Leader**

**Date: 12/02/2024**

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

To provide administrative support and deliver a range of services to our corporate clients, whilst maintaining the highest levels of customer service.

**Core Duties/Responsibilities**

'¢Using various in-house IT systems to process client requests
'¢ Responding to client queries, investigating where required and presenting findings to your Team Leader or wider audience
'¢ Escalating issues through the appropriate channels when they arise
'¢ Keeping and updating records accurately, following business processes and ensuring audit trails are maintained
'¢ Liaising with internal and external customers, suppliers and stakeholders from both inside and outside the UK
'¢ Effective tracking and logging of information in line with existing on team processes
'¢ Running reports, extracting, reviewing and updating data
'¢ Analysis and interpretation of data in various formats

**Skills, Capabilities and Attributes**

'¢ Strong written and verbal communication skills
'¢ Good IT skills with a working knowledge of Microsoft Office
'¢ Highly organised
'¢ Flexible approach, able to work well under pressure with changing priorities
'¢ High degree of accuracy with ability to check own work outputs
'¢ Confident telephone manner