Store Supervisor

2 days ago


London, United Kingdom Tian Tian Market Full time

**Role** - Store Supervisor

**Salary** - Starting at £26,000 per annum

**Working Pattern** - 40 hours per week, weekend work is essential

**Location** - London

This is an exciting opportunity to join Tian Tian Market, one of London’s leading supermarket chains for East Asian groceries. As Supervisor of the store, you will lead the day-to-day operations & performance. This role will report to the Operations manager.

You will need to be self-motivated & have a positive, successful attitude. Not afraid of hard work, you will be prepared to lead your team to perform successfully. Experience leading a team & managing a store is essential to this role. Experience in a management or supervisor role in supermarket retail is very beneficial.

Knowledge or interest in East Asian food & beverage products is very advantageous.

**Duties/responsibilities**:

- Manage all operations of the store
- Manage store performance, utilising KPIs
- Store opening/closing duties. includes balancing cash registers, health & safety checks, cleaning & stock management.
- Manage all stock deliveries & returns
- Delegate tasks to Assistant Supervisors, Senior staff, shop assistants and supervise their performance
- Train/develop staff when required
- Interview & recruit shop staff when required
- Maintain adequate stock levels for store performance & sales
- Collaborate with other stores & departments
- Commercial awareness, executing any in-store promotions
- Manage customer queries & complaints
- Prepare team rota’s using the time management system to manage staff hours
- Knowledge of Health & Safety
- Follow all company best practice & policies
- Report maintenance and training needs
- Designated First Aider & Fire Warden
- Hold Alcohol Personal Licence & provide training to team members

**Requirements**:

- 3+ years proven experience as a supervisor/team leader/assistant manager or other relevant role in a fast-paced retail environment (Essential)
- Availability to work different shifts, including weekends & bank holidays
- Fluent in English & Mandarin (Desirable)
- Commercial awareness
- A customer service approach with the ability to manage complaints with professionalism
- Excellent organisational skills
- Experience with employee performance management, disciplinaries & grievances
- High level of store standards, not afraid to ‘get stuck in’ & help with all duties
- Excellent communication skills
- Knowledge or interest in East Asian & South East Asian food & beverage products (Essential)
- Eligible to work in the UK

**What you'll receive**:
You receive a competitive salary, 28 days leave (including bank holidays), quarterly bonus (after passing 3 month probation period), Perkbox benefits staff discount (after passing 3 month probation period) & company support for any additional training

**The process will include a telephone interview and a face-to-face meeting.**
- **Please note your employment is conditional upon the Company's receipt of satisfactory references**_

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Application question(s):

- Do you have knowledge or experience with East Asian food products?
- Are you available to work 40 hours per week, 5 days per week? Weekend availabilty is essential.

**Experience**:

- Retail Management or Supervisor: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: TTM042



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