Customer Service Executive

4 months ago

Cardiff, United Kingdom Medi2Data Full time

**Who we are**

Medi2data is a team of passionate primary care specialists, medics, data informatics and industry experts who have come together to create simple, intuitive technologies which revolutionise how medical data is digitally reported and transacted.

eMR+, is an outsourcing service in which GP surgeries hand over their medical reporting process to our highly skilled team who electronically complete the reports in-house, using our system eMR. It delivers unbelievable time and cost savings for GP surgeries across the UK and is completely free

**Reports To**

The ‘Customer Service Executive’ will report directly to the ‘eMR+ Operations Manager’

**Job Overview**

The Customer Service Executive will be responsible for assisting our eMR+ customers, answering queries and providing a high level of customer service.

**Responsibilities and Duties**:

- Confidently, professionally and proactively engage with customers via inbound calls
- Work closely with the wider operations team to ensure a seamless process
- Deliver an outstanding level of customer service during every interaction
- Identify problem areas or patterns to incoming call reasons and suggest solutions
- Log details on each interaction and provide weekly/monthly data to management
- Solve customer issues in a timely and efficient manner

**Who are we looking for?**

Experience - A successful track record in customer care

Communication - At Medi2data we value the ability to clearly and concisely communicate with your colleagues, customers and clients

Logical Thinking - The ability to look at a situation objectively and work towards a solution based on the facts at hand and your reasoning skills

Organisation - A fast paced and complex business, we require high levels of organisational skills

Acumen - Demonstrate that you have business and commercial acumen and the ability to build an understanding of eMR and eMR+

**What’s in it for you?**
- An opportunity to work in a highly disruptive and rapidly expanding business that values and recognises employee contribution.
- An inclusive working environment that embodies the business culture.
- 22 days holiday + Bank Holidays + Birthday
- An Employee Benefits Scheme

**Salary**: From £20,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff, CF24 5EA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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