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Event Planner

5 months ago

Bristol, United Kingdom Compass Group Full time

**What we’ll give**:

- £25,000 per annum depending on experience
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution

**More about the role**:

- Following up on post-event calls within a specific time scale to optimise repeat business
- To secure venue showrounds for the BDM’s
- To achieve agreed upselling sales targets
- Ensuring all details and requirements of confirmed bookings are handed over accurately to the operations team
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Liaise with the client onsite teams to ensure a harmonised approach
- Opportunity to attend venue showcase events and FAM Trips
- Generating and sending full pre-payment invoices to the customer
- Updating final invoice revenue in Delphi post event
- Update 3rd party platforms along with the venue website with seasonal offers and packages
- To always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure RA Venues obtains its market share in this sector
- To maintain accurate, up-to-date reports and information
- To maintain the Delphi FDC booking system compliance benchmark
- To maintain relationships with local event partners and LVP
- Support innovative campaigns for the Sales and Marketing plan
- Always responding positively and efficiently to customers, ensuring repeat business is optimised
- To perform ad hoc tasks as directed

**Who you are**:

- Will have extensive event planning experience within the UK conference and events industry
- Will be experienced in achieving KPI’s and developing business strategy to achieve growth expectations
- Minimum 2 years’ experience in an event planning role within a Conference & Events environment
- Minimum 2 years Delphi experience front and back of house

**What you'll be doing**:
To be responsible for coordinating the conference and events bookings for the venue. Conducting showrounds and meeting customers to establish final details. Proactively upselling the facilities and always aiming to meet customer needs and exceed customer expectations. Produce BEO’s and attend operational meetings to ensure all details and requirements are handed over accurately to the operations manager. To raise and send customer invoices and be responsible for post event calls and customer feedback. Consistently ensure the highest standards of accurate and timely customer, staff and management information.