Outsourcing Coordinator

Communicate effectively either by telephone, face to face or email with all staff responsible for the co-ordination of outsourcing work Communicate effectively with bookings supervisors and medical secretarial teams on all matters concerning their specialty pending lists Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone Overcoming barriers to understanding Manage real time the outsourcing spreadsheets ensuring they are accurate and reflect the current transfer situation To liaise with appropriate colleagues in the selection of patients for transfer. To produce patient transfer lists and share with the outsourcing provider. To contact potential transfer patients To prepare appropriate reports to assist in the triage of potential patients for transfer and assist external triage teams where appropriate in reviewing this information During the triage process, to update Trust IT systems with relevant information and accurately record decision making as to suitability for transfer within the triage report To produce the weekly outsourcing report update on outsourcing activity and email out to all relevant staff Report to clinical service manager any delays or issues of concern with outsourcing providers or patients transferred Plan own workload