Control Room Team Leader
7 months ago
ICTS are looking for reliable and technology savvy Control Room Team Leader to effectively lead the alarm monitor teams and coordinate security responses for the sites of our Data Centre client in the Hemel Hempstead area.
An experienced Control Room Operative, you will carry out a range of duties in a modern and fast paced environment, including:
- Monitoring surveillance equipment (CCTV)
- Maintaining a secure environment by monitoring and responding to active alarms
- Compile detailed reports on incidences, health and safety issues and completing handovers
- Direct front line controllers and security officers. Co-ordinate day to day operational needs by assisting the duty Supervisor and reporting directly to the Duty Manager
- Leading the control room team and day to day operational requirements of the control room, including rostering, break management, incident control, HR requirements and other similar duties as needed
- Providing training to all new and existing controllers, liaising with the training manager to ensure all necessary training and refresher training has been completed
- Provide a consistent line of communication with the client regarding any events or communications relating to the control room
- To attend daily/weekly/monthly meetings as required
**Knowledge skills & experience**
- Able to influence and interact with people at all levels of the organisation
- Excellent communication both verbal and written
- Self-disciplined, organised and highly capable. Proactive, innovative and practical approach
- Reliable, conscientious and cooperative
- Positive mental attitude and team player
- At least 2 years control room and CCTV experience is essential
- Proficient in all Microsoft packages
- Ability to work in a pressurised environment
- Attention to detail
- The ability to support and lead a team of up to 8 people
**Hours of work**
Monday to Friday 07:00 -19:00 - 60 hours per week
A SIA Public Space Surveillance (PSS) (CCTV) licence is essential, and to succeed in this role you will also need:
- Experience working in alarm monitoring in a multi-functional control room.
- Excellent written and verbal Communication Skills
- The ability to remain calm and professional under pressure
- Ability to deliver high quality Incident Reports
- Five years’ checkable history and references
- To pass a criminal records check (CRC) to the required standards
- Willingness to take development training to further your skillset.
Full training, uniform and health and safety equipment are provided, and you will also have access to:
- Personal Pension Scheme
- Health Insurance Scheme
- Discount shopping platform
- Employee Assistance Programme
- Cycle to Work Scheme
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
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