Service Quality Specialist

2 weeks ago

South London, United Kingdom Jardine Motors Group Full time

**Overview of role**:
Do you have previous experience within an aftersales department? Are you looking for a new challenge within a successful and growing dealership supported by a strong management team? If so, then Jardine Motors Group are looking for you

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with the highest level of service - as a Service Quality Specialist you will work alongside our Aftersales teams to in sure work standards and time scales are always achieved.

Jardine Motors Group represents 13 premium and luxury car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

**Duties, Responsibilities & Person Specification**:

- We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
- We work with some of the most innovative, premium and luxury brands in the Automotive world, giving you the opportunity to work amongst iconic cars and highly skilled, passionate teams every day.
- Everyone is welcome We’re committed to building an inclusive culture and diverse workforce. We’re proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.
- We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, monthly commission scheme, vehicle purchase schemes, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

**About the role**:

- Provide Technical Support and guidance to Technicians
- Support & develop workshop process in line with Porsche Service Process
- Maintain a high level of standards through out the workshop environment.
- Provide control of workshop repair quality
- Drive workshop Productivity by coaching and developing the current team, ensuring they are all updates with new Porsche Systems.

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