Customer Advisor

6 months ago

Huntingdon, United Kingdom Boots Full time

Summary
Job Reference:

- 210982BR
Huntingdon, High Street

Fixed Term

Part-time

The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.

Healthcare Clinic Assistants will be the first-person patients see and speak to when they for their clinic appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an important role in the pharmacy services team.

About the opportunity

As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave. You can expect your role to include, but not be limited to;
- Deliver excellent patient care
- Greet patients arriving for pre-booked appointments.
- Explain to patients how their appointments will work, ensuring they feel well-informed
- Check patients have an appointment and ensuring they are in the right place at the right time
- Check patient data with everyone
- Capture patient data and details relating to appointments on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the immunisation team
- Working and complying with required governance, policies and standard operating procedures
- Compliance with all health and safety rules and procedures to ensure their own personal safety and that of other colleagues and patients
- Acting as a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will be trained in basic first aid skills to support with adverse reactions

About you

To be successful in this role you will have a professional, caring character and a true desire to help others. In addition, you will be:

- Approachable and friendly manner
- Excellent communication and listening skills and able to gather required data from patient
- Able to deal sensitively with anxious / distressed people
- Passion and energy to deliver excellent patient care
- Ability to respond to changing work force demand and service needs
- Digitally savvy & comfortable with embracing and navigating technology
- Experience in a healthcare setting desirable
- Able to meet the travel requirements of the post
- Observe and maintain strict confidentiality regarding any data and information in line with the Data Protection Act.

Our Benefits

We have a range of benefits that go beyond salary and offer flexibility to suit individual needs. These include: Generous holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)

Why Boots?

We're always looking for people who care; people who change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, and we are passionate about embracing the diversity of our colleagues by providing a positive and inclusive working environment for all.

At the heart of everything we do at Boots, it's with you, that we can continue to change for the better.

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