Front of House

5 days ago

Bristol, United Kingdom Urbanbubble Full time

We are looking for a Front of House (Nights) to join our team in Bristol You will be the face of the development, forming part of the facilities team, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property. This is a night role, working from 7:00pm until 7:00am on a 4 on/4 off shift pattern.

**What do we offer?**
- A basic salary of **£21,500 - £25,000**:

- We offer fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble

**What will you do?**
- To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- To personally keep on top of cleaning throughout the night, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To complete bin rotation on a regular basis
- Building Patrols, CCTV Monitoring & Safety Checks.

**What are we looking for?**
- Previous experience high quality front of house/concierge service of a residential property or hospitality environment
- Cleaning and maintenance experience
- Previous night worker experience in a similar environment
- Customer service experience, including dealing with difficult situations.
- Excellent written and verbal communication skills.
- IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
- A confident lone worker able to handle situations effectively.

**We’re not your usual property company. We’re the North West’s leading property managing agent**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say - interested?

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