Dispensary Receptionist

**Responsibilities**: Meet and greet patients at the dispensary reception. Handle queries directing those that require dispensing advice to a dispenser. Re-inforce information regarding the turnaround time for prescription requests. File prescription medication bags and prescriptions away in the retrieval system ready for collections.

Keep reception area tidy at all times. Check prescription validation upon handout. eg. Controlled drug prescriptions are within the 28 day expiry date.

Check prescriptions and relay any directions or information to the patient or representative upon collection. Sign patients up to our dispensing services and assist in management of prescription ordering. Dismantle and record any uncollected medication on the patients medication record following standard operating procedures. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

Sort and file prescriptions into prescribers names ready for endorsing. To ensure that all monies received or handled on behalf of the practice are cashed up and appropriately stored. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary reception.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook for twice daily readings. To communicate factual information to patients about medication. Undertakes patient surveys / audits as required. To ensure adherence to dispensary standard operating procedures at all times.

To ensure competency against dispensary services quality scheme checklist. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. To complete and sign off a daily task checklist Medication returned from patients or their representative to be dealt with on the day they are received.