Operational Change Team Analyst

3 weeks ago

Potters Bar, United Kingdom Flair for Recruitment Full time

Do you have experience working in customer service or a fast-paced office environment? Are you organised and possess effective planning skills?
Our client, a leading provider of Group Insurance, is looking for an Operational Change Team Analyst to join their team.
Your will be responsible for:

- Helping to manage the delivery of key projects into the Customer Service Division
- Managing Customer Service Division System issues and change through to completion
- Providing 'Subject Matter Expert’ representation for Customer Service Division on projects
- The design and implementation of robust, clear and concise training plans, procedures, checklists and briefing notes
- Providing project post implementation support to the Business
- Establishing and maintaining effective relationships with all relevant business areas and external clients

Your skills:

- Experience of working in a customer service focused environment and/or implementing Customer Service process changes
- Experience of producing information and documents to a high standard of presentation with a high level of accuracy
- Basic IT skills, with experience of using Microsoft Word, Excel, PowerPoint and Outlook
- Effective planning and organisational skills
- Effective numeracy and data analysing skills
- GCSE grade C or above, or equivalent, in Maths and English

About the Firm:

- 8-12% discretionary bonus + an excellent benefits package
- Offering excellent training with a dedicated learning and development department + will financially support professional qualifications
- Excellent staff retention rate
- Lots of different progression routes within the company

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