Dental Receptionist

We are looking for someone to play a key role in our front of house team, in our growing business focused on professional customer care.

We are a modern state of the art dental practice situated in the town centre offering the full range of routine and cosmetic dental treatments.

The role of the Dental Receptionist is to provide complete day to day support for the whole dental team including data inputting and administrative tasks, handling payments and patients personal details.

We are a growing practice and we are keen to develop our team who display the skills and attitude to grow with us.

You have probably worked in customer service environment before and you thrive working to targets and under pressure.

You have the skills to encourage new clients to join us and the care, motivation and organisational skills required to ensure that our clients keep coming back to us.

**Job Description -Dental Receptionist**

**Ferring & Abbots Lodge Dental Practices**

**Purpose of the job**

Carry out reception and related administrative duties within the practice to ensure he highest standard of Patient journey.

**Employment duties**
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

**Key tasks**
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare day sheets for each dentist, hygienist/therapist.
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested

**Salary**: £11.44-£13.00 per hour

Expected hours: No less than 44.5 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):
**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Receptionist: 2 years (preferred)

Work Location: In person