Fleet Workshop Technical and Service Support

2 weeks ago


Bradford, United Kingdom Bradford Metropolitan District Council Full time

**Department of Place**

**Fleet & Transport Services**

***

**Technical and Service Support Officer**

**Band 7: £24,054 - £26,845 per annum**

**37 hours per week**

**Established**

**Based at Shearbridge depot, BD7 1PU**

***

**Do you have excellent administrative, communication (written and verbal) and customer service skills and a keen eye for detail?**

**Can you**:

- Demonstrate a track record of delivering outstanding customer service?
- Accurately maintain a range of technical information to ensure compliance with legally required standards?
- Evidence a high level of self-motivation which continually develops yourself and your colleagues?
- Work within a fast paced and challenging operational environment?

If your answer is
**“yes”** to the above then we want to hear from you.

An exciting opportunity has arisen within the Fleet Workshop at Shearbridge depot for a Technical and Service Support Officer.

The Workshop team carry out maintenance and repairs to a range of over 660 vehicles, 985 items of plant equipment and other machinery across the whole of the Council. It also carries out c3500 vehicle safety inspections per year for the hackney carriage and private hire trades and is an approved DVSA MOT Test Centre.

**We are looking to appoint someone who can provide a wide range of technical, administrative and customer service support to**:

- Ensure working practices, procedures, forms and records meet service and quality requirements and are available for external inspection
- Carry out technical administrative duties including: tachograph calibration compliance; maintenance of tools inventory records; updating Hand Arm Vibration (HAV) records; H&S audits etc.
- Assist the Authorised Examiner Designated Manager to ensure the Vehicle Inspection (MOT) station is compliant with DVSA standards
- Monitor, audit and review Fleet Workshop performance to ensure fairness and compliance and, as required, implement corrective or preventative measures as directed by the Fleet Workshop Manager
- Maintain all training records associated with service functions to ensure compliance with external requirements
- Carry out data analysis to produce management reports
- Participate in any specialist groups, contribute to the resolution of issues and assist in the development of new procedures to address new issues or operational methods
- Lead, support and develop customer receptions

***

You should also hold an NVQ level 2 or above in customer services and a minimum of 2 GCSE’s Grade A - C in English and Maths. Whilst not essential, some knowledge of motor vehicle components would be advantageous.

***

**Closing Date: 30th January 2023



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