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Customer Service Advisor
4 months ago
**About us**
Lock Stock Self Storage is the largest container storage company in the UK. We are a modern, dynamic and growing company providing storage solutions across 28 facilities to a variety of customers. Our team takes great pride in the high standard of service that we provide to our customers, from the customers first impression all the way through to the process of when they leave us.
**About the role**
We are looking for a new colleague who is motivated, professional and organised to work in a small team in the Head office in Denbigh where the majority of customer transactions are handled. The Customer Service Advisor is involved with a wide range of activities including
- handling customer enquiries
- processing customer payment collections
- managing bookings
- handling telephone and online sales,
- data input tasks
- general reception duties
The advisor will work proactively in a fast paced environment on administrative duties in support of a variety of company activities. The successful applicant will be enthusiastic and flexible with the ability to provide a high standard of administrative support whilst promoting company activities and providing excellent customer service. We are looking for someone who is friendly and has excellent communication skills. Previous administrative experience, general IT skills and the ability to manage own workload are essential.
The salary range is £12.00 per hour.
**Benefits of working at Lock Stock**
- You will be joining a strong, well connected and supportive team
- You will be working in a large, spacious, modern office with refreshments included
- Free car parking on site
- Your personal development is important to us and training will be provided
- We hold at least 2 fully paid social events a year
- Over 5 years your annual leave entitlement will increase to 33 days per year
- There is an additional 1.5 days of annual leave in December on Christmas Eve, New Years Eve and the Christmas party day
- Your pay will be reviewed annually
- You will benefit from 5 days paid sickness leave per year
**Job Types**: Full-time, Fixed term contract
Contract length: 9 months
**Salary**: From £12.00 per hour
**Benefits**:
- Additional leave
- Company events
- On-site parking
- Sick pay
Schedule:
- No weekends
Work Location: In person
Application deadline: 31/01/2024
