Fire Alarm Technical Product Trainer

3 weeks ago


Rochester, United Kingdom Shorterm Group Full time

Technical Product Trainer
Location - Rochester
Start - ASPA
Salary - Circa £43,000 + Bonus
Role Purpose
The Technical Product Trainer is accountable for a structured approach to my clients product training through the coordination and planning of a comprehensive program for all Customers, Group Companies, and Internal Stakeholders.
What you'll be doing:
*Establish a structured approach with a clear plan for our future training needs
*Coordinate product training to Hochiki customers, Hochiki Group Company engineers as well as Hochiki Europe staff
*Liaise with the Technical Support and Product Manager on training needs to ensure adequate and appropriate trainer is available
*Ensure that a Training Calendar is fully visible to all parties
*Ensure that all training leads, provided through the business, are followed up
*Facilitate sales growth by ensuring correct and regular product training to customers
*Identify training needs based on regular technical support questions
*Set up a training maintenance Programme to ensure continuity in our customer training
*Investigate and report on any chargeable training opportunities
*Regular overseas and UK travel across the market to customers, prospects and, where required, end-users
*Undertake additional duties that may be required by the organisation
Who you'll be working with
Internal Departments, up to Director level
Other Hochiki sites globally
External suppliers
Person Specification
We are looking for individuals who are highly motivated and have a passion to contribute to the success of the role and business.

**Qualifications**:
*FIA Training Certificates, HNC in Mechanical or Electrical Engineering
Experience
*Essential: Previous experience working in the fire alarm industry and experience of training delivery
*Experience in installing and/or commissioning of fire alarms and emergency lighting, a sound understanding of system design codes
Knowledge
*Essential: Experience of working in the fire detection industry
Technical skills
*Essential: Computer literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes. Working Knowledge of SAP
Personal qualities
- Strong commercial awareness
- Excellent verbal and written communication skills
- ability to deliver presentations to high priority customers
- High attention to detail
- Strong presentation/ training skills
- Self-motivated with the ability to perform well under pressure, achieve goals and meet deadlines
- A good team player able to work with minimum supervision.
- Desire to travel for work



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