Customer Service Coordinator
3 days ago
Capital Compactors are looking for a committed team player with an emphasis on productivity, customer service, and continuous improvement.
**Key tasks and responsibilities**
- Managing all service bookings and scheduling for our team of field service engineers
- Answering incoming calls to the service department from customers and waste suppliers, providing information, transferring calls and/or taking messages.
- Invoicing service work
- Issuing RAMS to clients prior to visits
- Monitoring and following up on repairs to ensure machines continue to meet health & safety requirements
- Processing purchase orders and progressing suppliers
- Processing job sheets from field service engineers
- Ensuring internal database/systems and company portals are utilised and maintained
- Quoting customers for repairs and any other additional service
- Previous experience in a customer service/administration/support/planning role
- Excellent verbal and written communication skills
- Excellent telephone manner
- An ability to adapt during busy periods and ensure consistency of service
- Good time management & organisational skills with the ability to multitask
- A high degree of accuracy
- A good team player
**Company benefits**:
- Remote working/flexibility once training has been completed
- Company socials
- EAP (employee assistance program)
- Eye care vouchers
- Paid 1-hour lunch break
- Monday - Friday working pattern
**Job Types**: Full-time, Permanent
**Salary**: From £24,000.00 per year
**Benefits**:
- Casual dress
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
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