Family Liaison Officer

5 months ago

Bristol, United Kingdom Sirona care & health CIC Full time

The Patient Safety Team is part of the wider Quality and Safety team. We provide support to all teams across Sirona, 5 days a week (Mon-Fri).

Do you want a new opportunity or a change of direction? Now is the right time to come and join us in the Quality and Safety Team as we develop our Sirona strategy for Patient Safety incorporating the Patient Safety Incident Response Framework (PSIRF).

A new role within Sirona, you will work as part of the Patient Safety Team, whilst also working closely with the Experience and Complaints Team. You will be required to contact patients and their families and support them through any Patient Safety Incident investigation (PSII) or learning response.

The Family Liaison Officer will work in line with Being Open and Duty of Candour principles. You will provide support and information in a sensitive and compassionate manner, securing confidence and trust of patients, their families and carers and ensuring they are given timely information in accordance with the needs of the investigation/learning response.

You will be expected to work in close collaboration with colleagues and provide support to the wider Quality and Safety team, clinicians, and wider Sirona for all aspects of quality and safety. You should work well as part of a team and possess excellent communication skills to share the vision for Patient Safety within Sirona

Point of contact for families and carers during patient safety incident (PSII) investigations and after-action reviews (AAR).

Establishing communications with families, guide and support them through the investigation to the conclusion as required, to meet the needs of each family/ carer as is reasonably possible.

Agreeing with family members a clear communications plan/route for each individualised case.

Liaising with the Patient Safety Incident Investigator and Lead for Patient Safety about the progress of the investigation.

Creating a professional relationship of trust and honesty that will enable families to ask the questions that they wish to be answered as part of the investigation process.

Listening and managing queries in a proactive manner, signposting individuals to other services when necessary, including bereavement and other types of counselling.

Identifying areas of development and support managers to effectively communicate with families post incident, facilitating training where necessary.

Maintaining accurate records and carrying out data review and analysis to identify learning, case studies, themes and trends.

Understanding, interpretation and implementing of Duty of Candour obligations as required by the NHS Standard Contract and the Care Quality Commission regulation 20.

Working with the Experience & Complaints team in ensuring opportunities are made available for involvement

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality

We are Sirona care & health - England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find as an attachment on this vacancy.

Please read the attached Job description and Person Specification for full details of the role before applying

  • Tenant Liaison Officer

    1 week ago

    Bristol, United Kingdom CV-Library Full time

    We are currently working with an established property services business within Bristol who are looking to add to their great team. Within this role you will be making a direct difference to the quality of peoples lives. If you are an experienced Tenant Liaison Officer/ Housing Officer or working within Social Housing please apply bellow. Tenant Liaison...

  • Resident Liaison Officer

    5 months ago

    Bristol, United Kingdom ATK SOLUTIONS Full time

    **Resident Liaison Officer** **About the company**: Our client is a multidisciplinary, result driven property consultancy, offering Building Consultancy, Planning, Commercial and Residential property services nationwide. They build their teams with a key focus on quality and a proven track record of delivering projects to a high standard. This has helped...

  • Tenant Liaison officer

    6 days ago

    Bristol, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...

  • Customer Liaison Officer

    5 months ago

    Bristol, United Kingdom BU-UK Infrastructure Full time

    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves...

  • Carers Support Liaison Officer

    4 days ago

    Bristol, Bristol, United Kingdom Carers Support Centre Full time

    At the Carers Support Centre, we are seeking a skilled Carers Support Liaison Officer to join our Adult Carer Support team.The role involves providing comprehensive support to unpaid carers who care for family or friends with health issues, disabilities, or mental health problems.Main responsibilities include:Offering emotional support and guidance to...

  • Resident's Liaison Officer

    5 months ago

    Bristol, United Kingdom Bell Building Projects Full time

    We are an established construction company, based in Glasgow, Bristol, and Manchester, undertaking new build, refurbishment facades, and insurance reinstatement work within the industrial, commercial, residential, and retail sectors throughout the United Kingdom. An excellent opportunity has arisen for a Residents Liaison Officer to join our team. The...

  • Tenant Liaison Officer

    5 months ago

    Bristol, United Kingdom Avocet Recruitment Full time

    **Position**:Liaison The Liaison position is responsible for providing support to the Property Manager and the Operations Team by providing guidance and direction on all operational matters. The Liaison will work with the Operations Team to ensure that all policies, procedures, and guidelines are met and exceeded. This position will be responsible for...

  • Tenant Liaison Officer

    6 months ago

    Bristol, United Kingdom PH Jones Full time

    **PH Jones** are recruiting for a **Tenant Liaison Officer **to join our social housing team in Bristol. We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers. - _**£22,750 per annum**_ - Permanent 40 hours a week, 8am - 5pm - Fully Costed Vehicle & Fuel Card - Phone,...

  • Tenant Liaison Officer

    5 months ago

    Bristol, United Kingdom PH Jones Full time

    **PH Jones** are recruiting for a **Tenant Liaison Officer **to join our social housing team in Bristol. We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers. - _**£22,750 per annum + Great Company Benefits!**_ - Permanent 40 hours a week, 8am - 5pm - Fully Costed...

  • Shareholder Liaison Officer

    1 month ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job Title: Shareholder Liaison OfficerJob Summary:Bristol City Council is seeking a highly organized and communicative individual to manage its relationships with companies it has established and owns. The successful candidate will work closely with the Council and the companies' top leadership teams to provide support and information to make informed...

  • Administrative Liaison Officer

    2 days ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    Key Skills and QualificationsWe are looking for a highly motivated and organized individual to join our team as an Administrative Liaison Officer at University Hospitals Bristol NHS Foundation Trust. The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a busy team environment.Main...

  • Customer Liaison Officer

    6 months ago

    Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** We are currently seeking a highly qualified and motivated individual to join our Planned Programmes service in the role of Customer Liaison Officer. Based at Sandy Park Road, Brislington, you will play a pivotal role in our Specialist Project team, collaborating with various teams to ensure effective communication and customer...

  • Patient Transport Liaison Officer

    6 months ago

    Bristol, United Kingdom EMED Group Full time

    **EMED Group** are looking for a Patient Transport Liaison Officer to join our team in Bristol. **Contract Type**: Permanent, full time - 37.5 hours per week + On call requirement. **Location**: Southmead Hospital, Bristol **What We Offer**: - You will receive full training to fulfil the role and uniform - £12.66 Per Hour plus additional for on call. -...

  • Strategic Liaison Officer to the Senior Leadership

    1 week ago

    Bristol, Bristol, United Kingdom Ministry of Housing, Communities and Local Government Full time

    Role OverviewWe are seeking an experienced and skilled individual to join our team as a Strategic Liaison Officer to the Senior Leadership. This is a unique opportunity to work closely with senior officials, build strong relationships, and contribute to the strategic development of our programme.Job SummaryIn this role, you will provide high-level...

  • Strategic Partnerships Liaison Officer

    5 days ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job OverviewWe are seeking a highly organized and communicative Strategic Partnerships Liaison Officer to manage our relationships with companies we have established and own.About the RoleThis is a full-time, fixed-term appointment for up to 12 months. You will work closely with our Council and the Companies' top leadership teams, providing essential support...

  • Marketing Liaison

    4 weeks ago

    Bristol, Bristol, United Kingdom Soil Association Full time

    Marketing Liaison RoleWe are seeking a Marketing Liaison to provide multi-channel marketing support and expertise to nurture, retain, and develop our growing supporter base. As a key member of our fundraising team, you will play a vital role in looking after the engagement and stewardship of the Soil Association Development programme.About the RoleYou will...

  • Patient Liaison Administrator

    6 months ago

    Bristol, United Kingdom GP Care UK Full time

    **Patient Liaison Administrator** Our Patient Liaison Administrators are the heart of our organisation, connecting our patients with the service they need and looking after their journey from referral to discharge. They are friendly, knowledgeable and empathetic, with great attention to detail plus their work makes a difference every day. If this sounds...

  • Patient Liaison Administrator

    6 months ago

    Bristol, United Kingdom GP Care UK Full time

    **Patient Liaison Administrator** Our Patient Liaison Administrators are the heart of our organisation, connecting our patients with the service they need and looking after their journey from referral to discharge. They are friendly, knowledgeable and empathetic, with great attention to detail plus their work makes a difference every day. If this sounds...

  • Patient Liaison Administrator

    6 months ago

    Bristol, United Kingdom GP Care UK Full time

    **Patient Liaison Administrator** Our Patient Liaison Administrators are the heart of our organisation, connecting our patients with the service they need and looking after their journey from referral to discharge. They are friendly, knowledgeable and empathetic, with great attention to detail plus their work makes a difference every day. If this sounds...

  • Community Liaison Officer

    3 weeks ago

    Bristol, United Kingdom Substantial Group Full time

    DescriptionCommunity Liaison OfficerLocation: BristolReporting to: Community Engagement ManagerFull-time (Monday - Saturday) (Shift Pattern)£23,000 Basic Salary Uncapped Commission  £250 a month car allowance Business travel paid About Netomnia:  Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and...