Transport Controller

4 months ago

Bodmin, United Kingdom EMED Group Full time

We have a fantastic opportunity for a Controller to join our team based in Bodmin, Cornwall.

This role is a full time (37.5 hours per week) and permanent position. The shifts will be Monday - Friday, 8 hours per day covering between 0700-2000.

As a Planner/Dispatcher you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

A good geographical knowledge of the West Midlands area is essential. Previous experience of working within a Patient Transport Service control room or a similar environment is preferable.

**Your duties as a Controller will include**:

- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

**What benefits can you expect?**
- Paid holiday entitlement
- NEST Pension contributions
- Learning opportunities for career development
- Monthly colleague recognition rewards
- Discounted high street benefits
- Work-based flexibility
- Access to our employee assistance programmes for wellbeing support
- Free uniform

**PERSON SPECIFICATION**
- Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
- Be familiar with computerised route planning software
- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the areas
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of the team

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

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