Customer Support Specialist

3 weeks ago


Macclesfield, United Kingdom Flint International Full time

**About us**

Flint combines decades of telecoms and networking experience, coupled with the business insight, project management skills and resourcing capabilities that make mobile data projects happen quickly and efficiently. We do business in over 20 countries around the world, delivering our services to Tier 1 and Tier 2 mobile network operators and vendors.

Our client's vision is to support a world where personalised healthcare journeys transform patients’ lives. Working in theexciting, fast-paced health technology sector, they seek a customer support specialist to join their growing support team.

What you’ll do:

- Fault lifecycle management within SLA
- Analyze and monitor client data
- Provide product knowledge and training to clients

Who you are:

- Ability to communicate clearly and concisely across the business and with our clients
- Ability to work to agreed SLAs and deliver to KPIs
- Ability to manage multiple workstreams eff ectively
- Problem-solve and infl uence outcomes

Skills / Experience
- Experience working in health technology is desirable
- Experience working in a support team setting
- Customer Service (1 - 3 years)

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: £12.00-£15.00 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Macclesfield



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