Casework Operations Lead

1 month ago

Manchester, United Kingdom Wythenshawe Community Housing Group Full time

Salary**£32,930 pa**
- Location**Manchester, Wythenshawe**
- Hours of work**35**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 16 days_
- at 23:59 BST_
- . _

**The Vacancy**

**Closing Date: 31st May 2023**

We have a fantastic opportunity for an Operations Lead - Youth to join our team at Wythenshawe Community Housing Group (WCHG).

You will manage, co-ordinate and deliver Information, Advice and Guidance services for young tenants (through a casework model) and advocate on behalf them to ensure their interests are represented. To manage, co-ordinate and deliver detached youth work working closely with internal colleagues to work with young people engaged in anti-social behaviour in identified localities across Wythenshawe. To enhance the customer experience and achieve meaningful outcomes for young tenants through an effective, locality based, targeted youth support offer to become responsible citizens and help sustain their tenancies.

Key Responsibilities:

- Develop and deliver excellent youth services for Wythenshawe Community Housing Group
- Develop mechanisms, encourage and support volunteers at in accordance with best practice guidelines for supporting volunteers.
- To lead on designated curricular areas including participation, ensuring that the young people who use our services are given the best possible information in order for them to make informed choices.
- To manage substantial resources for projects across Wythenshawe and to actively seek additional external funding to support the growth and development of youth work and positive activities for young people.
- To have responsibility and a strategic role in key partnerships, including with the voluntary sector and within a multi agency setting.
- To contribute to the delivery of self assessment, tools for inspection and scrutiny
- To be responsible for project planning for curriculum delivery including targeted group work and issue based work with young people.
- To keep informed of local/national youth issues which affect young people.
- Minimum NVQ Level 4 Youth and Community Work or equivalent relevant qualification
- Experience of promoting and developing personal, social and educational youth work programmes and opportunities with and for young people
- Knowledge and understanding of the issues affecting young people’s lives and implementing appropriate youth work programmes
- Experience of leading and managing a diverse youth and community work including targeted support
- Experience of performance management of staff
- Experience of using and working in various facilities and building positive relationships with colleagues in those centres
- An understanding of safeguarding and child protection legislation, policy and practice
- To compile timely, accurate and high-quality reports

Please see the Job Description and Person Specification for more information on this role.

The rewards

This is a fantastic opportunity to make a genuinely positive impact for our customers and our community, and for that you’ll receive a great employment package, which includes; a highly competitive salary, a great pension scheme, generous holiday entitlement, flexible working, an employee assistance and health care plan including staff benefits, paid professional memberships, and excellent ongoing learning opportunities.

About WCHG

Our colleagues are at the heart of every decision we make, and they underpin everything we achieve for our customers. We’re a great place to work, and we believe in Wythenshawe and what we, as ‘one team’, are doing to make it an even better place to live and work.

We invest in our colleagues, supporting their capacity and motivation to fulfil their roles to the best of their abilities. We actively support colleague well-being and recognise the importance of self-care.

We’re committed to building an inclusive environment where differences are recognised as strengths.

As an organisation, we have a business head and a social heart. We’re a major employer, investor and enabler of local growth, working with local businesses and organisations to maximise our positive social impact in Wythenshawe.

We manage almost 14,000 properties, providing homes for more than 29,000 local people. We have an impressive development portfolio which aims to deliver 1,100 new homes over the next five years through an estimated investment of £195m.

Our community and development teams run programmes right across Wythenshawe, providing help and support to anyone who needs it.

**Benefits**

**Flexible Working**

**Real Living Wage**

**Westfield Health**

**Training and Development**

**Recognition and Reward**

**Volunteering within the local community

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