Guest Relations

**Signature Serviced Apartments**

**Full Job Description**

**Where**: Bellshill Office, Bellshill Industrial Estate, Belgrave Street, ML4 3NP

**Position Details**: Full Time,

**Salary**: £22,000 - £25,00 depending on experience

We are expanding our team and this is an exciting opportunity to be part of a fast-paced industry managing properties across the Central belt of Scotland.

**Who are we**:
Signature Serviced Apartments are a short term let property management company.

Are you a hardworking, enthusiastic individual passionate about customer service, then we want to hear from you.

**What we’re looking for**:

- Someone with previous customer service and sales experience
- Ideally an individual with experience within the hospitality background
- Someone who takes ownership of customer issues, solves problems and is quick to react to queries
- Good organisational skills and the ability to prioritise and time manage effectively
- Confident negotiator and the ability to communicate clearly and effectively with all relevant teams
- Someone who shows good attention to detail and is able to work with multiple software systems
- Highly motivated and able to work in a fast-paced environment
- We are a small dynamic team so we are looking for someone who is used to working in a team environment

**What you'll be doing**:
**Your role will be to work across all departments within the business with the main duties will include**:

- Maintaining guest relationships and the smooth process for checking guests in to the property and throughout their stay
- Ensuring all payments/deposits are processed in a timely manner
- Dealing with accommodation enquiries.
- Liaising with maintenance teams
- Using multiple software’s in the day to day running of the business
- Maintaining safety records.
- Ensure compliance with relevant laws/regulations
- Complete property inspections.
- Deal with any complaints as they arrive as per our company complaints policy
- Creating long term relationships with owners and clients.
- Being comfortable using different social media platforms to drive engagement

**Location and Commitments**:

- Full Time
- Working from our Bellshill Office
- Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends
- Experience working in a customer service environment
- Sales experience
- UK driving licence and own car
- Flexibility on shifts and able to work evenings and weekends
- Ability to work from home
- Hospitality experience would be an advantage but not essential

**Contact us to apply**

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Work Location: Hybrid remote in Bellshill