Patient Administrator

2 months ago

Cheadle, United Kingdom Circle Health Group Full time

**The Alexandra Hospital** in Cheadle** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

**Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**

**We have an opportunity for a Patient Administrator to join their team of staff in Theatre.**

**This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern, Monday to Friday, 8-4, 9-5**

**Applicants should meet the following criteria**:

- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Able to communicate at all levels
- Demonstrate a proactive approach to influence, encourage and change to meet the needs of an ever evolving market
- Exceptional organisational skills
- Customer focused
- Motivated, flexible and adaptable to change
- Ability to stay calm under pressure
- Strong interpersonal skills.
Excellent standard of written and spoken English
Good problem solving skills with the ability to present solutions
Tactful and diplomatic
- Positive and enthusiastic
- Ability to work on own initiative and make decisions based on the protocols set down, and in line with Circle Health
- Group policies and processes
- Desirable - Previous administration experience in a private healthcare environment

**Duties of this role include**:

- To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the CHG best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
- Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients

**Salary & Benefits**:
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
- and much more

**Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

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