Order Handler

**Role**:Order Handler

**Rate of Pay**:£20.01 per hour (using an Umbrella Company) - The shift premium for all hours worked is Basic +31.5%. Overtime is Basic +25% for weekdays and +50% for Weekends and Public Holidays. Public Holidays, if worked as part of the normal shift pattern (i.e. not overtime), is Basic + 50%.

**Location**:Corsham

**Length of Contract**:6-months

**Working Pattern**:Working within a small team and alongside the customer, this is an office-based role with Monday to Friday shift working and 24/7 on call.

** IMPORTANT - YOU MUST HOLD A CURRENT SECURITY CLEARANCE **

**Outline**:
The Order Handler focuses on the processing and monitoring of service orders, supporting the customer and internal teams to ensure requests are fulfilled correctly.

Working within a small team and alongside the customer, this is an office-based role with Monday to Friday shift working and 24/7 on call.

**Accountable to**:
Customer Support Centre Manager

**Responsible to**:
Order Handling Team Leader

**Responsibilities**:

- Receiving service requests from the customer and inputting details onto appropriate system tools
- Providing advice to customers to ensure orders are placed correctly
- Monitoring requests through to fulfilment, meeting KPIs and SLAs
- Keeping the customer and internal teams updated on progress
- Supporting the Order Handling Team Leader with general administration duties that the business may require

**Essential Skills & Experiences**:

- Excellent customer service and communication skills
- Excellent standard of written and spoken English
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Accuracy and attention to detail
- Good general admin skills and the ability to prioritise workload

**Desirable Skills & Experience**:

- Telecommunications knowledge
- Good problem analysis and solving skills
- Good team player, adaptable and flexible
- Previously held Security Clearance

**TARCG is acting as an Employment Business in relation to this vacancy.**

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £26.31-£30.01 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Corsham: reliably commute or plan to relocate before starting work (required)

Work Location: In person