Customer Care Advisor

4 months ago


Barnsley, United Kingdom Direct Global Trading Ltd Full time

Direct Global Trading is a fast growing, family owned, ecommerce business in the heart of Barnsley. The company is home to several diverse, market leading online brands and are enjoying a period of strong year on year growth.

**Key Responsibilities**:

- Ability to interact with customers over telephone when appropriate
- Resolving customer queries
- Providing advice and guidance on product range
- Placement and co-ordination of orders
- Evolve processes to deliver continuous improvement
- General administrative tasks

**Key Attributes**:

- Proven track record in delivering outstanding customer service
- Experience of working in a demanding customer service environment
- Excellent listening, verbal and written communication skills
- Good time management
- Keen attention to detail
- Professional telephone manner
- Ability to work on own initiative and as part of a team

**Benefits**
- Working hours 9am-5pm Monday to Friday
- Free onsite parking
- Company pension scheme
- Development opportunities

**Salary**: Up to £21,255.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person


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