Shift Leader

About the role
This role leads from the front with your colleagues.
- Work in a fast paced fulfilment environment where no day is the same.
- Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
- Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
- Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
- Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.
- Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasks
- Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
- Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
- A clear communicator and use a variety of methods to keep the team well informed.
- Confident in leading the team and communicating with visitors, contractors and security team.
- Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
- Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
- Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.

You will be responsible for
Coordinating the team to deliver great availability for customers and safe operations:

- Completing duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
- Being the go to person for colleagues in the absence of a Manager for their day to day operational queries.
- Supporting Managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the centre is always clean, tidy and well presented.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
- Being knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team when there are cascades from my manager.
- Looking at ways to simplify our operations and share these ideas with my Manager.
- Covering Team Manager absence/days off by coordinating activity across the trading areas.
- Always putting the customer first and consider them in everything I do.
- Recognising and celebrating colleagues achievements.
- Understanding what may be getting in the way of delivering a great service/availability and helping to remove these obstacles.
- Communicating with picking and delivery teams as required.
- Overseeing the day to day operation of the colleague shop

You will need
- Working together across my store and with other stores in my local area to achieve shared success
- Building Strong relationships with Customers and Colleagues
- Being flexible in the way you think, make decisions and handle change
- Knowing your own source of energy and keeping yourself fit for life
- Always looking for ideas and opportunities to build a better Tesco

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

**We’re proud to have been accredited Disabilit