Customer Service Advisor

5 days ago

Paisley, United Kingdom Santander Full time

**Starting package of £20,220 (OTE)**

We're recruiting a number of positions with a starting salary of £18,520 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,200, which is discretionary, non-guaranteed and dependenton company and individual performance.

**Join our community.**

Santander is all about providing our customers with an experience that's second to none. In this homebased contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you're helping someone about to move intotheir new dream home, or congratulating them for repaying their mortgage in full, you'll never know what the next caller might need, and no two customers are the same.

You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.

**The difference you will make.**
- Helping customers each day by answering inbound calls from customers, brokers, solicitors and 3rd parties
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records

**What you will bring.**
- Excellent communication and customer service skills (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
- Strong computer and numeracy skills with the ability to navigate around multiple systems at pace

**It would also be nice for you to have.**
- Resilience and problem-solving skills
- A structured approach to work and well organised
- Excellent attention to detail to ensure quality standards are maintained
- Flexible, approachable and works well under pressure

**What else you need to know**

This role is based in Glasgow, We're recruiting full-time roles where shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).

Given the impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

**How we'll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £18,520 plus a £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus.
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander's success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**Learn more about our benefits and family friendly policies**

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values ofSimple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What our people say.**

"What's not in doubt is that you'll have plenty of support. Life in Mortgage and Loans can be busy and challenging, so we know how important it is we all help and support each other in our close-knit teams. We take each other seriously too. If you have anidea about how we can improve things, we want to hear it. You're the eyes and ears of our business after all."

**What to do next:

- **

If this sounds like a role you're interested in, then please apply.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.

  • Customer Advisor

    1 week ago

    Paisley, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Phoenix Retail Park, Linwood, on a 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. What we look for in a Customer Advisor We are looking for friendly, engaging, and positive people who want to give an...

  • Service Advisor

    7 months ago

    Paisley, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new enthusiastic Service Advisor to help us keep our Paisley Fiat/Abarth branch running smoothly. **Hours** Full time, Monday-Friday, 8am-5.30pm, rotational Saturday 8am -12pm. **About the role** Arnold Clark Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their...

  • Customer Service Advisor

    1 month ago

    Paisley, United Kingdom Halfords Full time

    £26,175 per annum + bonus 5 days a week Earn extra with our refer a friend scheme – T&C's Apply We're the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our...

  • Customer Service Advisor

    7 days ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Part Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Full Time position is available; 8 hour shifts will typically be between 07:00 to 22.00, Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service...

  • Customer Service Advisor

    21 hours ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Full Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Full Time position is available; 8 hour shifts will typically be between 07:00 to 22.00, Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service...

  • Customer Service Advisor

    4 days ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Part Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Full Time position is available; 8 hour shifts will typically be between 07:00 to 22.00, Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service...

  • Customer Service Advisor

    7 days ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Part Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Full Time position is available; 8 hour shifts will typically be between 07:00 to 22.00, Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service...

  • Customer Service Advisor

    7 months ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Part Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Part Time position is available; 8 hour shifts will typically be between 07:00 to 22.00, Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service...

  • UK Customer Service Advisor

    2 months ago

    Paisley, Renfrewshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a UK Customer Service Advisor to provide exceptional customer service and resolve queries efficiently at beBee Professionals in Paisley, United Kingdom.Key Responsibilities:Handle customer inquiries through various channels.Provide accurate product and service information.Address customer complaints and concerns in a timely manner.Process...

  • Customer Advisor

    7 months ago

    Paisley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Paisley** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    6 months ago

    Paisley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 11.25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Paisley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Sales Customer Advisor

    6 months ago

    Paisley, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Sales advisor** **Lookers Customer Contact Centre - Glasgow** **Salary: £22,000 Basic - OTE £30,000 uncapped **+ **excellent benefits** **Hours: Monday to Sunday (40 hours per week on a rota basis)** The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have room to plan....

  • Customer Experience Advisor

    3 months ago

    Paisley, Renfrewshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Paisley, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service Advisor

    7 days ago

    Paisley, United Kingdom Travelex Full time

    **Customer Service Representative** **Job Type**:Permanent **Hours per week**: Full and Part-Time Hours Available **Salary**: £10.25 per hour **Working Pattern**s: Between 4am and 11pm **Shift patterns**: Between Monday and Sunday **Benefits**: - Free Parking onsite at for your shift - 22 days plus bank holidays - Employee discount platform with...

  • Car Service Advisor

    4 weeks ago

    Paisley, Renfrewshire, United Kingdom Arnold Clark Full time

    Service Advisor Job DescriptionWe are recruiting for a Service Advisor to help at several UK branches. This role involves delivering exceptional service experiences for customers, handling customer requirements, controlling jobs and purchasing processes, and maintaining accurate customer records.Key Responsibilities:Deliver outstanding customer serviceHandle...

  • Customer Service Advisor Night

    3 days ago

    Paisley, United Kingdom Sood Enterprises Ltd Full time

    Job Reference: SEL/PAIS Contract Type: Full Time, Permanent **Salary**: Competitive w/ benefits, rate enhanced due to night time working Shift Pattern: A Full Time position is available; shifts will typically be 22:45-07:00 Location: BP Paisley Mill, 125 Fergislie, Paisley, PA1 2UZ BP Paisley Mill is a reputable petrol service station, we take pride in...

  • Customer Advisor

    6 months ago

    Paisley, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Service Advisor

    5 days ago

    Paisley, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Paisley Fiat/Abarth branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Customer Advisor

    7 months ago

    Paisley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 12 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Paisley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Christmas Customer Advisor

    7 months ago

    Paisley, United Kingdom Boots Full time

    Summary Job Reference: - 215552BR Paisley, The Paisley Centre Fixed Term We are now recruiting Christmas Customer Advisors for our 23 High St Paisley Renfrewshire store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job...