Team Leader

2 months ago

Larbert, United Kingdom Webhelp Full time

**Advisor**

**Location**
- Larbert, United Kingdom**Language**
- English***

**Job Advert**:
Are you ready to put your passion for people to work? We are looking for Team Leaders to join us within a fast-paced, dynamic contact centre environment in Falkirk, managing calls from customers and delivering service excellence every step of the way.

You’ll have the opportunity to grow with our fun-loving global community of more than 100,000 passionate people who work in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

You will need to demonstrate strong leadership and motivation skills gained in a customer-focused environment. We are looking for a well-experienced problem solver and solution finder with a passion for mentoring, coaching and developing others. We want your contagiously positive attitude and ability to manage multiple projects whilst inspiring and motivating your team to deliver exceptional customer experiences.

We want people who embody our values of commitment and recognition as you’ll need to work hard at bringing your team’s strengths to light.

**What you'll be doing**
- Ensuring that team members perform in line with required customer service performance metrics
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
- Motivating and inspiring your team to deliver excellent customer and client satisfaction
- Ensuring financial success of the contact centre by effectively optimising revenue and maximising company profitability through effective customer interactions and the successful delivery of KPIs
- Getting the best out of each individual and creating a positive environment by regularly providing positive praise and recognition of individual and team success
- Encouraging team working and conducting side-by-side coaching
- Supporting the welfare of your colleagues by identifying any individual and team challenges whilst also challenging any inappropriate behaviour or conducting investigation into issues and managing appropriately

**What you'll need**
- Excellent verbal and written communication, listening, interpersonal, coaching, influencing, organisational, time management, problem solving, decision making and team management skills
- Results focused and committed to the values surrounding outstanding service delivery through effective people management
- Ability to work shifts on rotation
- Genuine love for helping and motivating others
- Ability to identify problems and find solutions by imparting knowledge

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.

  • Team Leader

    4 days ago

    Larbert, United Kingdom Webhelp Full time

    Are you passionate about customer service and are ready for a new challenge? We have a new opportunity to join our team as a Team Leader in Falkirk.As a Team Leader, you can expect to take on the following:Ensure that our people perform to the highest standard delivering exceptional resultsManage workload in a timely and effective mannerDeliver on our...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Card Factory Full time

    Job Introduction **Location: Stenhousemuir** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    2 weeks ago

    Larbert, United Kingdom WebHelp UK Full time

    Job AdvertAre you passionate about customer service and are ready for a new challenge? We have a new opportunity to join our team as a Team Leader in Falkirk.As a Team Leader, you can expect to take on the following:Ensure that our people perform to the highest standard delivering exceptional resultsManage workload in a timely and effective mannerDeliver on...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Job Advert** Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. **As a Team Leader, you can expect to take on the following**: - Ensure that our people perform to the highest standard delivering exceptional results - Manage workload in a timely and effective...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Customer Service/Support** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. **As a Team Leader, you can expect to take on the following**: - Ensure that our people perform to...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Job Advert** Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer care? We are offering a salary of up to £26,000 with a bonus earning potential of...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Job Advert** Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer care? We are offering a salary of up to £26,000 with a bonus earning potential of...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Advisor** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Job Advert** Customer Service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer care? We are offering a salary of up to £26,000 with a bonus earning potential of £3000 annually along with a...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Advisor** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Are you passionate about customer service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Advisor** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Customer Service and are ready for a new challenge? We have an opportunity to join our team as a Team Leader in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional customer care? We are offering a...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Advisor** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Are you passionate about Customer Service? Do you have experience in leading teams to deliver the best Customer Service and are ready for a new challenge? We have a new part-time opportunity for a Team Leader to join our team in Falkirk. Are you ready to support...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Job Advert** Are you passionate about Customer Service? Do you have experience in leading teams to deliver the best Customer Service and are ready for a new challenge? We have a new part-time opportunity for a Team Leader to join our team in Falkirk. Are you ready to support the leadership team to inspire and motivate our people to deliver exceptional...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Webhelp Full time

    **Advisor** **Location** - Larbert, United Kingdom**Language** - English*** **Job Advert**: - Are you passionate about Customer Service? Do you have experience in leading teams to deliver the best Customer Service and are ready for a new challenge? We have a new part-time opportunity for a Team Leader to join our team in Falkirk. Are you ready to support...

  • Team Leader

    2 months ago

    Larbert, United Kingdom SSP Full time

    **About the Role**: **Team Leader** **at** **Starbucks - Forth Valley Station** **Pay rate **£11.00 **per hour.** You may be wondering who are SSP? Well, we’re one of the best-kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and...

  • Team Leader

    3 months ago

    Larbert, United Kingdom SSP Full time

    **About the Role**: **Team Leader** **at** **Starbucks - Forth Valley Hosppital** **Pay rate **£11.00 **per hour.** You may be wondering who are SSP? Well, we’re one of the best-kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts...

  • Team Leader

    2 months ago

    Larbert, United Kingdom Eddy's Food Station Ltd Full time

    TEAM LEADER - EDDY’S FOOD STATION - **Ready, Steady, Let’s Work for Eddy’s!**_ - **MUST HAVE PREVIOUS RETAIL EXPERIENCE AS AN IMMEDIATE START IS AVAILABLE.**_ Eddy’s Food Station is a new chain of modern dynamic convenience stores across Scotland and we’re open in Larbert. Our stores serve the best ‘on-the-go’ hot and chilled food and drinks...

  • Team Leader Care

    2 months ago

    Larbert, United Kingdom Care UK Full time

    Team Leader Days38.5 hours per week including alternative weekendsThe RoleLeading and supervising your shiftCase managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and deliveredAdministering and recording medicationCarrying out risk assessmentsWorking alongside care...

  • Hygiene Team Leader

    3 months ago

    Larbert, United Kingdom Mathiesons Bakery Ltd Full time

    Mathiesons is a well-established bakery manufacturing chilled desserts and ambient products for the country’s leading retailers. We make high quality, well known Scottish products and supermarket national own label chilled cakes and are looking to expand our team due to new business. We have a vacancy for 2 Team Leaders in our Hygiene Department. This is...

  • Team Leader

    3 months ago

    Larbert, United Kingdom Mathiesons Bakery Ltd Full time

    Mathiesons is a well-established bakery manufacturing chilled desserts and ambient products for the country’s leading retailers. We make high quality, well known Scottish products and supermarket national own label chilled cakes and are looking to expand our team due to new business. We have a vacancy for a Team Leader position for our High Care...