UX Designer

7 months ago

Manchester, United Kingdom CloudM Full time

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

We have a brilliant team of more than 70 people in Manchester, Europe, and USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.

Join the Cloud revolution. Join CloudM.

**Role Overview**:
We have a vacancy in the CloudM Product Team for a talented and ambitious designer to help us design and enhance the UX & UI of the CloudM platform. CloudM empowers IT teams to migrate, archive and backup data through frictionless, secure and automated products. Making migrations easy, improving data compliance and reducing costs.

**Responsibilities**:
**Understanding the User**:
Conduct user research through interviews, surveys and usability testing to understand user needs, pain points and goals.

Analyse user data and customer feedback to identify areas for improvement.

Develop user personas to represent different user types and their needs.

**Designing the User Experience (UX)**:
Collaborate with product managers and stakeholders to understand and influence the product vision and roadmap.

Design user flows and customer journey maps to visualise the user's experience throughout the product.

Create wireframes, mockups and prototypes to translate design ideas into interactive experiences.

Ensure the design is user-centred, intuitive and easy to navigate.

Continuously test & refine the CloudM experience through a data-driven approach.

Design & enhance the CloudM user journeys and contribute to the wider service design.

Implement and maintain a UI design library using modern web development tools.

Contribute ideas and opinions to designs before and during development.

**Communication and Collaboration**:
Effectively communicate design ideas and rationale to product managers, engineers and other stakeholders.

Collaborate to create a visually appealing and consistent user interface.

Present design work and iterate based on feedback.

Champion a positive and efficient user experience throughout the entire design and development process.

Work closely with the product stakeholders to shape and define new features and both highlight and mitigate the delivery risks.

**Staying Informed**:
Keep up-to-date on the latest UX trends and best practices for SaaS products.

Understand design thinking methodologies and user-centred design principles.

Be aware of business goals and how design can contribute to achieving them.

**Skills and Experience**:
**Key Skills**:
2+ years of experience as an UX & UI Designer or similar role.

Demonstrable experience working in digital product development.

Problem solver with a systems and pattern thinking approach to product design.

Excellent interpersonal and communication skills.

Able to plan, conduct, and execute user-centred UI/UX designs and prototypes.

Familiar working with design systems that consistently scale across platforms.

Ability to organise your own work and work independently.

Determination to meet deadlines whilst delivering the highest quality of work.

A strong ability to understand and empathise with users' needs and frustrations to create solutions that truly address user problems.

**Desirable Skills**:
An awareness of cloud computing and the productivity suite market.

**CloudM Culture**:
We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.

We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.

Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of flexibil

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