Admissions Coordinator

Delamere’s vision is to be a world-class healthcare provider that sets standards for excellence and outcomes in the treatment of addiction. We provide exemplary care at our purpose-built, award winning clinic in Cheshire.

We are progressive and strive to build our reputation as a thought leader in the behavioural health industry, providing innovative and effective care. To our guests we make a simple pledge of safe, individualised care.

We provide colleagues with an unrivalled working environment. We are a values-led business and role model a culture that celebrates success. We are passionate about internal progression and offer exceptional internal development and progression for our teams.

**The role**:
Our Admissions Team fulfil a vital function at Delamere. It is one which which involves enquiries, coordinating bookings, welcoming incoming guests and working closely with the wider team. An initial enquiry about care here is an important and potentially delicate moment; often our admissions team are the first people someone has spoken with about what is happening for them.

**Delamere’s Admissions Co-ordinator**
- Provides information about our services
- Carries out pre-admission assessments.
- Facilitates bookings for suitable guests.
- Liaises closely with the wider team in preparation for welcoming a new guest.
- Captures and helps to manage accurate, secure records.
- Liaises with alumni guests and maintains contact with and helps motivate lapsed enquiries

**About you**:

- Exceptional communication and interpersonal skills, a great listener with ability to persuade
- Highly resilient and calm under pressure
- Personal values which align to those of Delamere and shows enthusiasm to get better everyday and takes pride in what you do
- Empathetic & understanding
- Strong initiative: ability to work under pressure in a fast-paced environment
- Highly organised and comfortable in managing data and using CRM systems

**Desirable skills, experience & qualifications**:

- Experience of operating in a highly regulated (CQC) environment
- Degree in business or psychology

**Contract : 32 hours per week £19,600 - £21,200**

**Shift pattern is a rolling 2 week rota, as follows**:
Week 1 : Monday 12 noon - 20:00; Wednesday 9am - 17:00; Thursday 12 noon - 20:00, Friday 9am - 17:00

Week 2 : Tuesday 12 noon - 20:00; Wednesday 10am - 16:00; Thursday 10am - 16:00, Saturday 16:00 - 20:00, Sunday 9:00 - 17:00

**Job Type**: Permanent

**Salary**: £24,500.00-£26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Northwich: reliably commute or plan to relocate before starting work (required)

Work Location: In person