Showroom Host

Job Introduction
**Showroom Host - Lexus Guildford**

**Part time 22.5hrs per week**
- Wed 1pm -6pm
- Thurs 8am -6pm
- Fri 8am -6pm

Are you up for joining an exciting, global organisation? Are you passionate about delivering exceptional customer service? Do you have customer facing experience?

If so, we’ve got just the opportunity for you.

We are a global organisation that understand and practice the importance of looking after our people. We are committed to creating an environment encourages you to succeed and perform at your very best, whilst being your true, authentic self.

As a Showroom Host you will deliver an incredible customer service experience to all who enter the Retail Centre. As a Showroom Host you will build rapport with our customers, establish their needs quickly in order to create a bespoke service for them. Our Hosts are our Brand Ambassadors, reflecting the brand image and standards in everything they do.

Main Responsibilities
To be a success in this role, you will have;
- Excellent communication skills, both written and verbal
- IT literacy
- Incredible customer service skills
- The ability to multi task and work under pressure
- A friendly and approachable manner
- Meet & Greet Customers & Visitors and provide suitable refreshments
- Answer and manage telephone system
- Accurately record calls & visits and relay messages in timely manner
- Some invoicing & filing may be required
- Manage customer waiting area and showroom - customers & housekeeping

**Benefits**:
As a Showroom Host will receive a competitive salary, we also offer great benefits including:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service - **We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

About The Company
Inchcape is a leading independent global automotive distributor and retailer. We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective, well-financed and customer centered route to market for vehicles and parts.

Inchcape, which is listed on the London Stock Exchange, employs 15,000 people worldwide and recorded sales of £6.8 billion in its last financial year.
We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

We operate across every link of the post-factory automotive value chain for our OEM partners, providing a highly efficient, customer-focused route to market that delivers shared rewards at every stage.

We have 170 years of successful international trade experience based on a spirit of innovation that still thrives within the organisation

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are excited about the future. Could we be a part of your future plans too?