Support Worker

7 months ago

New Tredegar, United Kingdom Encompass care wales Full time

_JOB DESCRIPTION _

**JOB TITLE**: **Support Worker**

**LOCATION**:Within the care establishments of Encompass Care (Wales) Ltd.

**RESPONSIBLE TO**:Registered Manager

**SALARY**:£12.00ph

**HOURS**:Agreed contracted hours, to include evenings, weekends, bank holidays, wake-in and sleep-in duties.

**LIAISING WITH**:People with Learning Disabilities, Mental Health needs, their relatives, and carers. Health Care Professionals.
A Range of External Agencies.

**JOB SUMMARY**:

- Support service users in all aspects of daily living activities in line with their personal plans.
- Work in accordance with Encompass Care policies and procedures, legislation, and national mínimal standards.
- Meet agreed individual objectives.
- Promote each resident’s well-being, safety, and quality of life.
- Working within the care establishments of the company.

**Supporting Residents**:
1. To work in a way that promotes the independence, privacy, dignity, and choice of service users and to support their social, cultural, and religious needs at all times.
2. Support service users in a way that promotes their independence, equality, diversity and rights, respects the dignity of the individual.
3. Communicate effectively with cultural sensitivity to build and maintain relationships with service users.
4. To pay special attention to the Protection of Vulnerable Adults, Whistle Blowing policies and the safe administration of medication policy and act accordingly on any concerns or incidents.

5. Contribute to the protection of individuals from abuse.
6. Ensure the needs and choices of service users are identified and supported within the parameters of agreed personal plans.
7. Assist service users in their daily activities with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing, and undressing, mobility, and transport, getting up and going to bed.

8. Participating in the preparation and service of meals including awareness and promotion of individuals dietary requirements.

9. Support service users to access the community and activities of choice to promote their social inclusion.

**Working Practices**:
1. Work in accordance with Encompass Care policies and procedures, legislation, and national mínimal standards.
2. Promote Encompass Care’s mission, values, ethos, and services internally and externally.
3. Promote monitor and maintain health, safety, and security within the home.
4. Maintain high standards of hygiene and safety by using protective clothing, waste bags etc. as appropriate.
5. Ensure appropriate, accurate, complete, and timely records are kept of significant service users’ observations and interactions.
6. Comply with Encompass Care’s policies on the disclosure of personal information and on ensuring confidentiality is maintained in line with Encompass Care’s confidentiality policy.
7. To keep clear and accurate records in the Daily Report Book including records of financial transactions.
8. To act as advocate as and when requested by an appropriate person or the service user.
9. Work in accordance with Encompass Care’s risk assessment and management plans when working both within the service users’ home and when accessing the community.

**Quality Assurance**:
1. Take personal responsibility for ensuring the quality of care to service users is delivered to the highest standard.
2. Identify and share improvements in service delivery within the organisation.
3. Support Encompass Care’s quality assurance process, involving service users in reviewing the quality of the service delivered.
4. Participate in meetings to discuss service performance and community issues.

**Service Culture and development**:
1. Promote Encompass Care’s mission, values, ethos, and services internally and externally.
2. Be open to providing and receiving feedback on performance and act on feedback received.

**Managing Resources and Performance**:
1. Work in accordance with agreed shift rota and arrive on time.
2. Assist in the effective administration of the service.
3. Make a positive contribution to the development of others in the team.
4. Develop your own skills and abilities through supervision, performance appraisals, training and on the job experience.
5. Demonstrate you can be relied upon to deliver what you have promised.
6. You must attend and pass all mandatory training to comply with CIW & SCW requirements and any other identified training to meet the needs of the service users.
7. Adhere to the Social Care Wales - Code of Professional Practice
8. You must attend staff meetings, supervisions as arranged by your line manager, participate in an annual appraisal.
9. Work towards agreed performance and training objectives for the year and review progress in supervision and management meetings regularly.

**Other Duties**:

- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties

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