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Customer Service Representative
3 months ago
Role and Responsibilities:
Sinch prides itself in providing world-class customer support with every customer interaction Our primary job is to make our customer's lives easier by providing efficient and helpful support.
We are hiring a Technical Support Administrator to support our new and existing SMS customers. You will be responsible for helping customers onboard and efficiently maximise Sinch’s SMS offering. You will collaborate with internal departments from across the world.
- Handles level-appropriate customer support requests primarily via phone, tickets, and chat.
- Escalates support requests as necessary through the appropriate channels.
- Documents all customer support phone calls/chats via the ticketing system.
- Creates and maintains customer loyalty by serving customers above and beyond expectations.
- Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support.
- Exercises good judgement and decision-making to consistently deliver superior customer outcomes.
:
**In order to contribute to this role, we believe that you are**:
- Prior experience in a SaaS/Software Customer Service.
- Interested in learning new technologies and technical concepts.
- Fluent in English, with the ability to sound personable via all forms of communication (tickets, phones, and chats)
- Well organised and a good technical approach to your workload
- Able to explain complex topics in a way that anyone could understand.
- An ambitious self-starter
**You will stand out from the crowd if you have**:
- Language fluency in another language.
- Familiar with REST APIs and how to integrate with a customer solution.
- Able to execute commands in one or more programming languages.
- Previous experience within mobile communications/telecommunications with solid understanding of how SMS works.
Sounds like you? Send us your CV in English
**Being you at Sinch**:
We're a worldwide group of people, working to offer an increasingly inclusive environment wherever you are.
We’re proud to be an equal opportunity employer, and all applicants will be considered regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
