Conductor Skipton

**Grade**: Conductor

**Salary**: £22,331 per annum, rising to £29,098 per annum after training (approx 3 months)

**Hours**:35

**Role Type**:On Site

**Are you passionate about working with people and delivering excellent customer service? If you love being on the move and making a difference, this could be the role for you.**

At Northern, we play a vital role across the North by providing a reliable and friendly train service that helps hundreds of thousands of people to go do their thing. That's over 2,000 services every day, travelling to over 500 destinations.

We're here to make a positive impact for the North. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and do whatever it takes to make our customers’ lives easier. A place that encourages everyone to learn, grow and develop so we can all be our best every single day.

So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

Working on our trains as a Conductor, you’ll be the face of Northern as you help our customers have a relaxed, easy, enjoyable and safe journey - a real Northern experience. But there’s a lot more to the role than just checking tickets and travel documents. It’s also about building relationships with customers and answering queries, opening and closing train doors, making announcements, and dealing with unexpected delays and emergencies.

You don’t need any previous experience of working in the Rail Industry, as we’ll provide you with all the training you need to be successful and competent in the role. Our bespoke and interactive Conductor training programme starts with an initial 12 weeks classroom based training in Leeds or Manchester. The programme also includes an Apprenticeship, leading towards a Level 2 Qualification.

After that, you’ll make the most of a further 12 months of intensive learning and development at your home station, where you’ll learn your routes and build your knowledge of our trains so that safety always remains your priority.

**About You**

To be a great Conductor, you will be punctual and a reliable team player with lots of motivation, enthusiasm, excellent communication skills, and an ability to stay calm under pressure.

As the face of Northern, you will also be health and safety conscious; putting passengers at the heart of everything you do. As you might expect, not every journey will run smoothly and you must be able to remain calm and in control, in emergencies and stressful situations, whilst communicating clear and detailed information to customers and colleagues within Northern.

You'll also need to share our values, too. They reflect what's important to the way we work, which means we look for the same in everyone who joins us.
- Make it yours_ - We're proud to be who we are. We don't hide our personality, we let it shine and bring our best every day.
- Make it happen_ - We get the job done. Our expertise and knowledge mean we see things through.

**Role Requirements**

Working a range of shifts, from the early hours of the mornings until late at night, plus weekends and Bank Holidays, it is important that you are self-disciplined and can manage your lifestyle during unsociable hours and shift work. Other key requirements to the role are:

- You should be at least 18 years old to apply, due to the safety critical nature of the role

Part of the recruitment process will include a medical assessment which will review your general health, vision, hearing, colour vision and you will also undergo a drugs and alcohol screening.

**Our Benefits Package**

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

- _Opportunities to progress and grow_ - including comprehensive training schemes and a range of online learning courses.
- _Full uniform for customer-facing roles_ - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- _Free travel on Northern services_ - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- _Defined benefit pension scheme_ - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with an altruistic 1.5 times your contribution.
- _A generous holiday entitlement_ - our incredibly generous holiday entitlements can help you feel like you can get away, too.
- _Exclusive benefits with Northern Perks_ - enjoy retail discounts, instant vouchers, cash-back, wellbeing support and much more.

Plus so many more.

Our selection process is designed to make joining Northern as smooth as possible. It helps us decide whether you’re the right person to deliver a great s