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Customer Administrator

4 months ago

Dunfermline, United Kingdom Nationwide Building Society Full time

On behalf of AMS, Nationwide are seeking for a **Customer Administrator within the ISA Department **for a **6 month Temporary **contract, **based in Dunfermline.**

We’re looking for **Customer Administrators** to join our team. We're offering an **£10.90 hourly rate, based at our office in Dunfermline - between 9am-5pm Monday to Friday**

We have **start dates throughout February** for these temporary roles.

**What you’ll be doing**

Bring your enthusiasm for helping and we’ll give you full training before you begin the role. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.

Handling a range of administration tasks, You’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.

**About you**

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop and hold previous experience with use of Outlook, Excel, MS Office and Microsoft Teams.

You don’t need financial services experience, you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.

**We need you to**:

- Be comfortable using a desktop/laptop computer.
- Enjoy working within a fast-paced environment
- Show excellent attention to detail and accuracy
- Provide excellent written and verbal communication skills internally and externally
- Deliver excellent customer service
- Work within SLA's to meet targets and deadlines

**Why work at Nationwide?**

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

**What to do next**:
**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £10.90 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (required)

Work Location: One location

Reference ID: Customer Administrator - Dunfermline