Kingston Care Controller
1 month ago
Reference
- HUL/24/0051
**Full Time Equivalent Salary (based on a 37 hour working week)**
- £23500 - £24294
Occupational group
- Housing
- Job term
- Full Time
- Appointment type
- Fixed Term
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 12 February 2024
- Proposed Shortlisting Date
- 14 February 2024
- Proposed Interview Date
- 28 February 2024
- Place of work
- 3rd Floor, City Treasury Building, Hull HU12AB
- For an informal discussion please contact
- Zoe Minors or Niki Kirk
- Contact telephone
- 01482 614300
This post is fixed term for approximately 6 months to cover for maternity leave
To operate the central control alarm system taking calls on a rotation 24-hour shift basis to ensure that an efficient and professional response to the needs of users of the Lifeline and sheltered housing call system is maintained to enable them to maximise their independence in the community and remain in their own homes. To assist and support the service in the promotion, development, monitoring and installation of assistive technology products
You must hold IT skills to RSA Stage 1 level or equivalent, an appropriate NVQ2 qualification and be literate and numerate as essential requirements of the role.
You must also have the following skills/experience/knowledge;
- Customer contact either face to face or over the phone.
- Experience of providing services for older and/or vulnerable people.
- Excellent communication skills with the elderly and other vulnerable people and to respond in a caring, non-judgemental and sympathetic manner.
- Excellent time management skills.
- Ability to work as part of a team/on own initiative.
- Working knowledge of IT systems.
- Ability to evaluate emergency situations, staying calm and communicating effectively to resolve, at times, life threatening situations whilst remaining assertive.
- Ability to provide reassurance to vulnerable people who may be stressed and/or frightened.
- Ability to listen and deal with difficult situations where callers may become verbally aggressive.
Benefits of working for Hull City Council - Working for hull city council
Why Hull is a great place to live and work - Working for hull city council
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
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