Administrative Assistant

2 weeks ago

Glasgow, United Kingdom Crossroads Caring Scotland Full time

**CROSSROADS CARING SCOTLAND**

**To be Scotland's leading provider of personalised care. We exist for people,**

**not profit, building trust and respect with the communities we serve.**

**POST**: Administrative Assistant

**REPORTS TO**: Area Manager

**1.GENERAL PURPOSE**

CCS aim is to provide services within the community, which will improve the lives of people of all ages, who are facing ill health, disability or long
- term physical or mental health conditions or who are disadvantaged due to their caring role, allowing them to feel valued and live as independently as possible.

Under the direction of the Area Manager, the Administrative Assistant will provide support and assistance with matters relating to the administration of Services. This will be in accordance with policies and procedures of Crossroads Caring Scotland

(CCS), including Data Protection legislation and health and safety requirements.

The Admin Assistant will be required to provide support and cover across all CCS

Services as required. Travel to Services on occasion may be required.

**2.PRINCIPAL DUTIES AND RESPONSIBILITIES**

**2.1 Call Answering Service**
- Provide a call answering service for CCS Services and National Office.

Answer telephone, taking messages, dealing with enquiries within the limitations of responsibility and referring all other matters to the Area Manager or Service Management teams as appropriate and in accordance with the policy and procedure.
- Ensure all messages are forwarded appropriately to be actioned by Services.
- Maintain a call logging system.
- Build and maintain positive relationships with callers, whether Service Users, employees, or external agencies.
- Ensure that all Carers and Service users are treated with respect and sensitivity, recognising the need for confidentiality.

1

**2.2 Administration**
- Provide general administrative support for the Area managers and Services, under the direction of the Area manager, through typing, photocopying, faxing and scanning documents.
- Maintain administrative and information systems. Process data, maintain staff and service user files, both electronic and manual as required.
- Maintain statistical information and assist with the preparation of reports for

Local Authorities, the Care Inspectorate, National Office, and other bodies as directed by the Area Manager.
- Assist in preparing marketing and publicity material for the Services.
- Prepare any correspondence relating to Service Users and Carers on behalf of the Area Manager.
- Distribute and collate Service User questionnaires on behalf of Services.
- Maintain records of PPE, Yaktrax and Uniform supplies for services and order stocks under the direction of the Area Manager
- Maintain a register of car users, ensuring up-to-date documents are received and recorded.
- Responsible for general housekeeping and office supplies
- Assist with any communication to employees as directed.
- Assist with arrangements for meetings on behalf of the Area Manager

**2.2 Other**
- Undertake training as determined by individual training and development needs, supervision and appraisal sessions and national regulatory requirements. Take responsibility for continuous professional development.
- Participate in support and supervision and appraisal.
- Responsible for own health and safety and that of service users, staff and public. Highlight any areas of concern to line manager.
- Work in a manner which enhances CCS public profile and foster good relations with statutory and voluntary bodies.

The list of duties contained in the job description is not exhaustive. An employee may be asked to undertake other duties and tasks commensurate with the grade.

2

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

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