Online Content Officer

1 month ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
Customer and Digital Services are part of the Resources Directorate. The service is home to the council’s contact centre C2C who handle phone calls, web chats, social media contact and online forms from the public on behalf of other council services. The service sets the council’s customer service standards and rolls out training to all areas of the council to raise and maintain excellent customer service levels for all customers.

**About the job**
Supporting the development and maintenance of digital content across a variety of platforms. With focus on delivering high quality customer centred written content to be published on the council's customer facing websites app and chatbot interface.

This position will be predominantly home-based with some office time required.

**What We Are Looking For From You**
A good team player with a positive attitude who can manage their time effectively across a number of digital projects.

You must understand the value of developing inclusive customer centred online content.

You must be well-organised, punctual and a self-starter.

We are looking for someone with a keen eye for detail who takes pride in their work.

**Additional information**
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: RES01033



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