Service Desk Analyst

**Are you a Service Desk Analyst looking for a new challenge?**

We are looking for a 1st line support engineer with an interest in technology and a desire to develop their long-term careers within Sopra Steria.
This is a 1st Line opportunity where you will support our Customer's on prem cloud infrastructure by providing advice and mentorship on issues. You will work within established processes, procedures, and mentorship, providing a range of support services toan agreed standard.

.**What you will be doing**:

- Supervising the cloud platform
- Implementing security scans on the platform
- Solving/closing 1st level incidents and re-assigning to 2nd line support where vital
- Document of actions when closing tickets so that relevant quality inspections and service improvement can be carried out

**What you’ll bring**:

- Windows Servers
- MS Server Management
- Office365 Admin and Support
- MS Active Directory

**It would be great if you had**:

- Experience of Cloud or Infrastructure management
- Exchange
- Microsoft Azure
- Experience in virtualisation technologies (HyperV, Citrix & Scvmm)
- Experience with any DevOps tools
- VMware

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
**Employment Type**:Full-time**
Location**:Newport**
Security Clearance Level**: You must be eligible for Security Clearance**
Internal Recruiter**:Josh Huggins-Smith**
Salary**£25,000 to £32,000, Depending upon experience and development needs**
Benefits**:25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about our company?**Sopra Steria’s Aerospace, Defence, and Security business that designs, develop and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety
- and security-critical markets.
Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.