Switchboard Operator

We are currently seeking a professional individual with previous experience in switchboard duties. The individual must be professional, reliable,
operating a digital switchboard. You should also have excellent communication and computer skills.

The switchboard operates 24 hours a day, 7 days a week, 365 days a year. Therefore it is important that you are a flexible individual who can
cover various shifts including nights and weekends with a 24 hour notice period of change of shift. You will work as part of a team but there will be
shifts when you are a lone worker so you must be able to do so.

Walsall Heathcare NHS Trust is one of the largest employers in the local area with over 3,000 staff. The Trust supports Flexible Working
Arrangements and Race Equality. We have a commitment to education, training and staff development. The hospital completed a £170
million hospital redevelopment bringing first class facilities and a multi-professional education centre.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice
scheme; car leasing scheme; the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the
opportunity to develop and implement your expertise in an encouraging yet challenging environment.

**The Switchboard Operator role will include**:

- Operate and provide a complete telecommunications service using the computerised switchboard consoles
- Dealing with clients queries in a polite and professional manner, maintaining exceptional standards for customer service and upholding the

Trust's professional image at all times.
- Efficiently manage queries from customers in accordance with processes and guidelines.
- Assist and support other team members.
- Announce callers when transferring.
- Take accurate messages and forward accordingly.
- Dealing with emergency calls and recording the results accurately.
- Monitor all the alarm systems connected to the Switchboard and take appropriate action as determined by the Policies and Procedures
- Carry out activities set out in procedures for emergencies (Cardiac Arrest, Fire, Major Incident, Bomb Threat etc,)
- Update and maintain information.
- Operate a digital paging system.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

The post holder acts as the first point of contact and will be responsible for the operation of the Hospital Switchboard, the internal calls systems,
the call and fault logging systems and for the keeping of associated clerical records. The post holder will also be required to deal with all calls,
including emergency calls, in a polite, sensitive and efficient manner, having regard to the good image of the Trust. The switchboard operates 24
hours a day every day of the year.