Despatch Operator

**JOB PURPOSE**:
To
work as part of a team within the despatch department to ensure the timely
supply of materials to production and finished goods to the customer.

The
ability to communicate clearly and present information is key whilst also being
able to judge situations accurately and make sound operational decisions.

**KEY ACCOUNTABILITIES**:
To ensure that finished product and stock items are dispatched to customers within the timescales allocated
Support all production facilities by keeping them supplied with the necessary materials in order for them to execute the operating plan
Coordinating deliveries and managing the call off system to ensure all finished goods are reported correctly and adherence is achieved
Working closely with production, stock controllers and the planner to ensure that OTIF is achieved. This in turn ensures any issues are communicated in advance to the relevant personnel to allow for appropriate decisions to be made
Responsible for booking delivery vans and couriers, readying consignments for despatch and ensuring all appropriate documentation for domestic and international shipments is in order. Also ensuring compliance with weight restrictions and customer delivery requirements
Reporting and managing documentation including hard and electronic records
Liaising with customers and booking of all deliveries, working as the first point of contact for all customer and internal shipment queries
Maintaining consumables at the appropriate level to meet production demand
Occasionally support Finishing department with duties during busy periods
Stock checking and cycle counting as and when required
Support continuous improvement initiatives to improve performance in the key aspects of manufacturing performance, customer service and quality
Ensure compliance with H&S best practice in line with Company policy and current legislation
This list of duties and
responsibilities is not exhaustive. WestRock would expect you to be flexible and adaptable to change and be
prepared to take on additional responsibilities and other duties as required to
meet business needs.

**KNOWLEDGE, SKILLS, EXPERIENCE**:
Beneficial - FLT License
In depth knowledge of Wrexham site customers and products
Ability to plan and organise
People management skills / experience
Communication skills
Negotiation/consultation skills
Awareness of H&S best practice
Commercial awareness/cost control awareness
Knowledge of Good Manufacturing Practices (GMP), 5s, SMED & PS9001
IT skills using Microsoft office packages to intermediate / advanced level
As this role involves liaising with internal departments, and at times suppliers, it is vital that the jobholder is able to communicate in a professional and courteous manner.

**BEHAVIOURS**:
Analytical thinking
Initiative
Tenacity
Thoroughness
Rational Persuasion
Concern for standards
Efficiency focused
Integrity
Respect
Accountability
Excellence